IT Support Specialist at Nooks

Arlington, Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, National Security, GovernmentIndustries

Requirements

1–2 years of experience in IT support, helpdesk, or system administration (DoD experience preferred)
Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire (e.g., CompTIA Security+)
Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices
Familiarity with account management, permissions, patching, and basic system administration tasks
Strong documentation skills with the ability to track and maintain accurate records of technical work
Excellent communication and customer service skills with the ability to support users at all technical levels
Ability to work collaboratively in a team-oriented environment
Must be able to lift and set up IT equipment (e.g., monitors, workstations, and servers) as part of physical system support
U.S. citizenship required
Top Secret (TS) security clearance with eligibility for Secret Compartmented Information (SCI) required

Responsibilities

Provide Tier I and Tier II technical support to end users, including troubleshooting hardware, software, and network-related issues
Assist in the physical setup and maintenance of IT systems, including workstation deployment, monitor mounting, cable management, and peripheral installation
Perform basic system administration tasks such as account creation, permissions updates, and patching under the supervision of senior staff
Maintain detailed documentation of support requests, troubleshooting actions, resolutions, and configuration changes to ensure accurate records throughout the complete system lifecycle
Escalate complex or unresolved issues to senior staff as appropriate
Ensure all work is completed in compliance with organizational cybersecurity policies and procedures, to include applicable DoD security standards
Collaborate with cross-functional teams to support secure and compliant system operations
Contribute to IT projects and system improvements to develop foundational system administration skills

Skills

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Workstation Deployment

Cable Management

Peripheral Installation

Account Creation

Permissions Updates

System Patching

Cybersecurity Compliance

Technical Documentation

Tier I Support

Tier II Support

Nooks

Virtual collaboration platform for sales teams

About Nooks

Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.

Gum Spring, West VirginiaHeadquarters

2020Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees