[Remote] IT Support Specialist at Serve Robotics

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, AI & Machine Learning, Computer Vision, BiotechnologyIndustries

Requirements

Candidates should have 1-3 years of experience in IT support, help desk, or technical support roles. Strong troubleshooting skills across Windows, macOS, and Linux operating systems are required, along with experience with Google Workspace administration and user management. Familiarity with network troubleshooting, basic connectivity issues, ticketing systems, IT service management practices, and supporting remote/hybrid work environments is necessary. A basic understanding of cybersecurity principles and endpoint protection is also required. Ubiquiti experience is preferred.

Responsibilities

The IT Support Specialist will serve as the primary responder for IT Service Desk tickets, troubleshooting and resolving hardware and software issues across various operating systems. Responsibilities include supporting employee onboarding/offboarding, managing user accounts and permissions, diagnosing network and infrastructure problems, and collaborating with vendors. The role also involves documenting solutions, participating in IT projects such as system upgrades, and supporting both internal corporate IT and operational needs. Complex technical issues will be escalated appropriately while maintaining ticket ownership.

Skills

IT Service Desk

Hardware Troubleshooting

Software Support

Windows

macOS

Linux

User Account Management

Onboarding Support

Offboarding Support

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees