Mortgage Customer Outreach Specialist I
M&T BankSalary not specified
- Full Time
- Entry Level & New Grad
$600,000 – $720,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates are required to possess a minimum of 5 years of proven experience in a similar IT Support role, preferably at a senior level, along with intermediate problem-solving and technical troubleshooting skills, and strong time management capabilities. They must have a solid understanding of computer hardware, operating systems, networks, and software applications, coupled with excellent communication skills, both verbal and written, and proficiency in English. A relevant information technology or technology-related qualification and an ITIL Foundation Certificate are also required.
Responsibilities
As an IT Support Specialist, the individual will provide 1st to 2nd-level technical support via email, chat, or ticketing systems, troubleshooting common hardware, software, connectivity, and account access issues for end-users across the APAC region. They will also provide remote support to internal employees and brokers, resolve their computing issues/requests within agreed SLAs, provide training and support on IT resources, update software and hardware to maintain strong IT security, build and maintain relationships with stakeholders, support and maintain Audio Visual equipment and Video conferencing tools, create and maintain knowledge articles, and perform other duties as required.
Skills
Hardware
Operating Systems
Networks
Software Applications
Customer Service
Troubleshooting
Time Management
Communication
Teamwork
Proactive Learning
English
ITIL
A+
Google Workspace
Ticket Management Systems
Windows
MacOS
Patch Management
UDM/MDM
Information Security
Access Management
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees