First American

Associate Production Support Analyst- 8am-5pm PST

Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Financial ServicesIndustries

Requirements

Candidates should possess a high school diploma or equivalent, and a preference for an Associate’s degree or higher. They should have at least 2 years of escrow-related work experience and 2 years of customer service-related experience, along with familiarity with MS Office products such as Word, Excel, Outlook, Visio, and Teams. Salesforce experience is preferred.

Responsibilities

The Associate Production Support Analyst will ensure exceptional customer service for customers, interface with customers to resolve support calls and queries, maintain Salesforce Service Tickets and online chat support, receive and make phone calls to provide customer support, examine customer problems and provide solutions, investigate and track customer issues, analyze customer requirements, maintain knowledge of relevant products and support policies, and potentially train less experienced team members. They may also perform additional duties related to First American applications as assigned.

Skills

Salesforce

Customer Support

Ticket Management

Communication

Problem-Solving

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Key Metrics

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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