Lead Analyst, Operations
Forward FinancingSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Financial ServicesIndustries
Requirements
Candidates should possess a High School diploma or equivalent, and a preference for an Associate's degree or higher. They should have at least 2 years of escrow related work experience and 2 years of customer service-related work experience. Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams) and Salesforce experience is preferred. Strong communication, problem-solving skills, and telephone etiquette are also required.
Responsibilities
The Associate Production Support Analyst will ensure exceptional customer service for customers by interfacing with them to resolve 1st and 2nd tier customer support calls/queries/problems. They will maintain Salesforce Service Tickets and online chat support, examine customer problems to provide accurate and creative solutions, investigate and track customer issues, analyze customer requirements, and maintain a current knowledge of relevant products and support policies. Additionally, the role involves responding to customer requests within SLAs, providing follow-up when needed, potentially training less experienced team members, and performing additional duties related to First American applications as assigned.
Skills
Salesforce
Customer Support
Ticket Management
Communication
Problem-Solving
First American
Provides title insurance and real estate services
About First American
First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.
Key Metrics
Santa Ana, CaliforniaHeadquarters
1889Year Founded
$800.2MTotal Funding
VENTURE_UNKNOWNCompany Stage
Financial Services, Real EstateIndustries
10,001+Employees