IT Support Engineer - San Francisco

San Francisco, California, United States

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$80,000 – $110,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT SupportIndustries

Requirements

Candidates should have experience implementing corporate security controls such as those required for SOC 2, experience with Google Suite Admin, excellent customer service and communication skills, the ability to talk tech with staff at all levels, good working knowledge of Google Suite, Slack, and GitHub, and deep knowledge of operating systems such as Mac OS, Windows, and Linux, along with experience doing internal security audits.

Responsibilities

As an IT Support Engineer, you will diagnose and solve complex software, hardware, and networking issues including MacOS, Windows, and Linux, provide A/V support using Brave Talk, manage user accounts including onboarding/offboarding, modifying access permissions, and user credential management, handle hardware and software inventory control and purchasing, manage user software backups, create clear and concise documentation, and conduct security reviews of vendors and respond to customer security inquiries.

Skills

MacOS

Windows

Linux

Google Suite

Slack

GitHub

SOC 2

Security Audits

User Account Management

Hardware Inventory

Software Backups

Documentation

Brave

Privacy-focused browser and search engine

About Brave

Brave focuses on enhancing the web experience for users by providing a privacy-oriented browser and search engine. The Brave Browser blocks third-party ads and trackers by default, allowing for fast and private browsing. Brave Search serves as a private search engine, offering users a secure way to find information online. The company also features Brave Ads, which delivers advertising without the use of cookies, enabling advertisers to connect with audiences that are typically hard to reach. Users of Brave can earn cryptocurrency rewards for their attention to ads, while content creators can benefit from new revenue opportunities. Unlike other browsers and search engines, Brave prioritizes user privacy and offers a unique model that benefits both users and advertisers.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$36MTotal Funding

SERIES_ACompany Stage

Consumer Software, Fintech, Crypto & Web3Industries

201-500Employees

Benefits

Highly competitive salaries & benefits

Generous home-office stipends

Fully remote team

Flat org structure

Opportunity to get in early at a hyper-growth company, and revolutionize the web

Risks

Competition from other privacy-focused browsers like DuckDuckGo and Firefox is intensifying.

Dependence on Solana for BAT rewards poses risks due to network outages.

AI features may raise data privacy concerns and regulatory scrutiny.

Differentiation

Brave offers a privacy-focused browser and search engine, blocking third-party ads by default.

Users earn cryptocurrency rewards through Brave's unique digital ads platform.

Brave integrates AI features like Leo AI and CodeLLM for enhanced user experience.

Upsides

Growing demand for privacy-focused products boosts Brave's user base and market position.

Rising interest in cryptocurrency aligns with Brave's BAT rewards system.

Increased adoption of alternative search engines benefits Brave Search's growth.

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