IT Support Engineer

Position Overview

Stronghold Investment Management is seeking a driven IT Support Engineer to join our team. This role is ideal for someone who thrives in fast-paced environments and is dedicated to resolving issues. You will be the primary point of contact for supporting our computer systems, hardware, software, video conferencing tools, network infrastructure, and security, both in the office and occasionally offsite. This position requires hands-on troubleshooting, solution implementation, and providing exceptional "white glove" service with a proactive and responsible approach.

About Us

Stronghold Investment Management (“Stronghold,” “SIM,” or “the Firm”) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold aims to deliver best-in-class risk-adjusted returns through an investment framework characterized by rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision-making.

Founded in 2016 by Ryan Turner, Stronghold has deployed over $1.6 billion in capital across more than 10 investment vehicles. The Firm intends to apply its technology-intensive investment approach to various specialist real assets verticals, including:

• Oil & Gas
• Renewables
• Specialty Real Estate (commercial, datacenters, marinas)
• Telecommunications and Technology Infrastructure
• Billboards and Fixtures
• Mining & other commodities
• Utilities
• Secondaries

Key Responsibilities

• Provide a high level of support for over 100 end-users across multiple locations.
• Deliver "White Glove" support for all executives, both in-office and at other specified locations.
• Offer hardware, software, and application support for all workstations, systems, and servers.
• Respond to and escalate network and security issues as needed.
• Manage and support system configurations, upgrades, and maintenance of IT infrastructure.
• Respond to all support issues via messenger, phone, and email promptly, demonstrating strong subject matter expertise.
• Maintain asset management, ensuring accurate records and timely resolution of issues.
• Oversee the new user onboarding process, including managing end-user access, creating/disabling user accounts, and providing necessary onboarding training.
• Complete tasks and projects accurately, thoroughly, and to high-quality standards within expected timeframes.
• Ensure access requests and approvals are accurate and well-documented.
• Provide support for multiple video conferencing systems and applications.
• Develop and document checklists, solutions, and IT procedures to enhance efficiency and best practices.

Qualifications

• Minimum of 3 years of experience in an IT Support role.
• Proven experience working with Executive / C-Suite level leadership is essential.
• Excellent interpersonal and communication skills are imperative.
• Top-notch organization, dependability, and flexibility are required.
• High level of proficiency with Microsoft Office applications.
• Strong knowledge of Windows, Mac, and Server Operating Systems.
• Strong knowledge of iOS and Android devices.
• Experience with Active Directory, Microsoft Azure AD, and Intune.
• Experience working with Slack, Duo, BeyondTrust, PDQ Deploy/Inventory, MS Defender, Confluence, and Egnyte.
• Experience working with a Mobile Device Management (MDM) solution.
• Experience working with and supporting Zoom, Zoom Conferencing Rooms, and Microsoft Teams.
• Experience working with VPNs, Multi-Factor Authentication (DUO), access control systems, and CCTV systems.
• Proficient knowledge of networking (Unifi Equipment preferred) and security standards.
• Strong communication and troubleshooting skills with a keen attention to detail.
• Ability to work effectively and efficiently in a fast-paced environment under pressure while maintaining professionalism.
• Willingness to work flexible and varying shift times, including weekends and evenings.

Employment Type

• [Employment Type Not Specified]

Location Type

• [Location Type Not Specified]

Salary

• [Salary Not Specified]