It support at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Associate's degree in Information Technology, Computer Science, or a related field
1-3 years of experience in technical support or IT help desk roles
Strong understanding of computer systems, software applications, and operating systems
Excellent communication and interpersonal skills
Proficient in troubleshooting a variety of software and hardware issues
Familiarity with ticketing systems and remote support tools
Ability to work independently and as part of a team in a fast-paced environment
Detail-oriented with a commitment to customer satisfaction

Responsibilities

Assist users with troubleshooting technical problems related to hardware, software, and network systems
Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience
Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow
Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices
Provide user training and support on various systems and applications as necessary
Collaborate with team members to resolve complex issues and improve support processes
Stay current with emerging technology trends to ensure effective support and recommendations
Participate in IT projects to enhance system capabilities and operations

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingTicketing SystemsRemote Support ToolsPC ConfigurationPrinter MaintenanceMobile Device SupportCustomer SupportOperating Systems

Questions & Answers

Common questions about this position

What benefits are offered for this IT Support role?

Benefits include Paid Time Off, UAE Benefits, Performance Bonus, and Training & Development.

Is this IT Support position remote or on-site?

The position is on-site only, with no remote work option.

What skills are required for the IT Support Specialist role?

Required skills include strong understanding of computer systems, software applications, and operating systems; proficient troubleshooting of software and hardware issues; excellent communication and interpersonal skills; and familiarity with ticketing systems and remote support tools.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this IT Support role?

Strong candidates will have an Associate's degree in IT or related field, 1-3 years of technical support experience, and the ability to work independently and in a team in a fast-paced environment with a focus on customer satisfaction.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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