IT Specialist at Proofpoint

Cordoba, Cordoba, Argentina

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Proven experience as Level Two IT Support Specialist supporting large-size corporate locations in a fast-paced environment (at least 3 years in IT Support role in a team environment)
Excellent customer service attitude with creativity in troubleshooting and problem-solving
Substantial experience supporting latest Apple Mac OS and troubleshooting
Experience and understanding of Intune for endpoint configuration, security, Windows Autopilot, supporting users and devices
Experience with Okta Administrator portal (or similar) for users and applications
Experience with JAMF for new hires deployment (PC/Mac)
Familiarity with server hardware/software installation and maintenance (e.g., SAN/NAS storage, Network), in coordination with Corporate IT
Familiarity with network implementation and maintenance (e.g., routers, switches, wireless), in coordination with Corporate IT
Exceptional organizational and time management skills to prioritize workload and manage multiple projects/tasks
Full understanding of industry practices and Proofpoint policies
Security awareness at all times
Motivated professional ready to grow career in Helpdesk team

Responsibilities

Provide ongoing operational support including OS releases, upgrades, service packs, bug fixes, security updates, and system changes
Build new systems (PC/Mac) and deploy for new hires via Intune and JAMF
Serve as Helpdesk support to resolve PC/Mac system issues reported by end-users
Troubleshoot problem areas in person, by telephone, or via e-mail in a timely and accurate fashion, providing end-user assistance
Ensure adequate customer follow-up communications and timely issue status updates to customers and IT management
Create formal mentorship with IT Helpdesk peers to share lessons learned and IT knowledge
Network with cross-functional teams (e.g., Facilities) to leverage best practices
Assist customers with identifying and specifying hardware/software needs aligned with IT standards
Create and update documentation (Intranet FAQs, user guides, SOPs, Knowledgebase) for IT services and applications
Identify operational process inefficiencies and provide improvement recommendations
Assist server teams with installing network equipment and basic troubleshooting
Coordinate with vendors on basic facility issues (e.g., new wiring, UPS tests, network cable runs, cubicle moves)
Install, diagnose, repair, maintain, and upgrade PC/Mac hardware and equipment for optimal performance

Skills

PC support

Mac support

Intune

JAMF

Okta

Windows

macOS

troubleshooting

hardware repair

security updates

customer service

Proofpoint

Cybersecurity solutions for email and digital communication

About Proofpoint

Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. The company offers a range of solutions that secure email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Its products work by utilizing advanced technologies, including machine learning and artificial intelligence, to detect and respond to threats in real-time. Proofpoint differentiates itself from competitors by providing user-friendly solutions that easily integrate into existing IT systems, along with subscription-based services that allow clients to select service tiers tailored to their needs. The company's goal is to enhance the cybersecurity defenses of various organizations, from large enterprises to small businesses, ensuring their digital communications remain secure.

Sunnyvale, CaliforniaHeadquarters

2002Year Founded

$55.4MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Employer-paid life, disability & employee assistance programs

Unlimited PTO

401K match

Remote work option

Risks

Integration challenges with Tessian and Illusive could disrupt operations.

Regulatory scrutiny may delay acquisition closings, affecting strategic plans.

Reliance on AI poses risks if technologies fail to adapt to new threats.

Differentiation

Proofpoint leverages AI and machine learning for real-time threat detection.

The company offers a comprehensive suite of cybersecurity solutions for digital communication.

Proofpoint's subscription-based model ensures recurring revenue and flexible service tiers.

Upsides

Acquisitions of Tessian and Illusive enhance AI-driven threat protection capabilities.

Growing demand for ITDR solutions boosts Proofpoint's market position.

Increased focus on AI-driven email security solutions aligns with industry trends.

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