IT Service Desk L3 - Sr Cloud Engineer at Andersen Corporation

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, TechnologyIndustries

Requirements

Excellent verbal and written communication skills with a high level of English proficiency
At least 6 to 8 years of experience in IT service or support roles
Two years supporting Microsoft 365 products including Exchange Online, SharePoint Online, Teams, PurView, and Defender (desired)
One year supporting Windows Server infrastructure such as Domain Controllers (Active Directory, GPO, DNS), Azure AD Connect in hybrid environments, and PowerShell scripting
Experience managing Azure Identity and access services: Entra ID, Users and Groups, Privileged Identity Management (PIM), Conditional Access, Multi-Factor Authentication (MFA), App Registration, Single Sign-On (SSO) configuration, and licensing
Familiarity with other Azure services like Storage Accounts (File Shares, Blobs), Azure Virtual Desktop, Intune (for cloud and hybrid device management), and Universal Print
Knowledge of Windows Server infrastructure components such as Network Policy Server (NPS) and Public Key Infrastructure (PKI)
Experience with ServiceNow for incident management, knowledge articles, and change management
Working within an ITIL framework
Proven experience in writing technical documentation and mentoring staff

Responsibilities

Serve as the main escalation contact for complex Azure/Office 365 issues beyond Level 2 capabilities
Analyze and troubleshoot advanced incidents related to Azure and Office 365, ensuring quick resolution and minimal service disruption
Provide training and mentorship to Level 2 agents to enhance their technical skills
Document procedures, troubleshooting steps, and solutions for team knowledge sharing
Monitor cloud and on-premises infrastructure proactively to prevent issues
Collaborate with cross-functional teams to improve internal support procedures

Skills

Key technologies and capabilities for this role

AzureOffice 365Microsoft Solutions FrameworkCloud InfrastructureOn-Premises SupportTroubleshootingIncident ResolutionProactive MonitoringMentoring

Questions & Answers

Common questions about this position

What experience level is required for this role?

At least 6 to 8 years of experience in IT service or support roles is required.

What specific Microsoft 365 products should I have experience with?

Two years supporting Microsoft 365 products including Exchange Online, SharePoint Online, Teams, PurView, and Defender is desired.

What Azure skills are needed for this position?

Experience managing Azure Identity and access services such as Entra ID, Users and Groups, Privileged Identity Management (PIM), Conditional Access, Multi-Factor Authentication (MFA), App Registration, Single Sign-On (SSO) configuration, and licensing is required, along with familiarity with services like Storage Accounts.

Is remote work an option for this position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees