IT Service Desk Analyst at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Demonstrated customer service & troubleshooting skill sets
Must be customer service focused, desiring to exceed customer expectations at every opportunity
Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution
Proven ability to take ownership of job responsibilities

Responsibilities

Zealously promotes our Customer Centric approach: working to be a part of our customer’s solutions
Directly involved in the troubleshooting and repair of End User Computing equipment (desktops, laptops, printers, conferencing room hardware)
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives
Participate in a 24/7 rotational shift to ensure high availability and support of authentication services
Support of local and remote desktops and laptops in a mixed Microsoft and Apple environment
Troubleshoot and support wireless and Remote connectivity, VPN (Virtual Private Network) clients, Web conferencing, Printing and scanning, and Email
Software installation and troubleshooting
Triage desktop connectivity issues, and work with the appropriate teams to resolve issues
Contribute to KB (Knowledge Base) article creation

Skills

Key technologies and capabilities for this role

Customer ServicePC TroubleshootingMac TroubleshootingVPNWeb ConferencingPrinting SupportScanning SupportEmail TroubleshootingSoftware InstallationKnowledge BaseDesktop SupportLaptop SupportPrinter Support

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position based in the Bengaluru, India office.

What are the required skills for this IT Service Desk Analyst role?

Key requirements include demonstrated customer service and troubleshooting skills, a customer service focus to exceed expectations, ability to work independently while adhering to standards, and proven ability to take ownership of responsibilities. Technical knowledge of Mac and PC troubleshooting is essential.

Does this role involve shift work?

Yes, the role requires participation in a 24/7 rotational shift to ensure high availability and support of authentication services.

What is the company culture like at Alteryx?

Alteryx emphasizes a customer-centric approach, with a fast-growing environment offering opportunities to grow technical and customer service skills while contributing to the IT team's success.

What makes a strong candidate for this position?

Strong candidates demonstrate a customer service mindset, troubleshooting expertise in Mac and PC environments, ability to work independently, take ownership, and exceed customer expectations.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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