IT Service Desk Analyst (AU Aged Care, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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₱600,000 – ₱960,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Aged Care, HealthcareIndustries

Requirements

Minimum of ITIL foundations certification, higher levels are desirable
Minimum 3 years experience in a Service Desk, IT support role or equivalent
Microsoft Certified Professional (MCP) or Fundamentals certification
Nice to have: G-Suite / Google workspace
Nice to have: Office 365
Nice to have: Printer management and administration
Nice to have: Microsoft Server
Nice to have: Microsoft Windows desktop Operating Systems
Nice to have: Microsoft Active Directory
Nice to have: Microsoft Terminal Services
Nice to have: Linux Server Administration
Nice to have: Virtualisation Technology (ESXi, Xen Server Hyper-V)
Nice to have: Storage Area Networking
Nice to have: TCP/IP Networking
Nice to have: Virtual Private Networking
Nice to have: Antivirus Technologies
Nice to have: Backup Technologies

Responsibilities

Provide level 1 and 2 support for all IT related matters
Escalation of tickets to problem or change requests
Working with third party vendors to resolve tickets
Manage all Desktop, Linux, Windows infrastructure
Achieve agreed service level agreements
Develop and maintain knowledge base documentation
Manage procurement activities and logistics of equipment requests
Contribute to IT projects
Any other associated task as directed by Respect
Any other tasks as reasonably assigned by Manager

Skills

Key technologies and capabilities for this role

ITILMCPG-SuiteOffice 365Active DirectoryMicrosoft WindowsLinux ServerESXiHyper-VTCP/IPVPNAntivirusBackup

Questions & Answers

Common questions about this position

What is the salary for the IT Service Desk Analyst position?

The salary is P50,000 - P80,000 as a monthly package.

Is this role remote or hybrid, and what are the location details?

The position is hybrid and located at the Mega Tower, EDSA in the heart of Metro Manila.

What skills and certifications are required for this role?

Required are minimum ITIL foundations certification, 3 years experience in Service Desk or IT support, and Microsoft Certified Professional (MCP) or Fundamentals certification. Nice-to-have skills include G-Suite, Office 365, printer management, Microsoft Server, Windows desktop OS, Active Directory, and others like Linux, virtualization, and networking.

What benefits are offered for this position?

Benefits include medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly conversion, competitive salary and annual appraisal, financial assistance, mandatory government benefits and 13th month pay, complimentary sleeping quarters, coffee, office fitness and wellness facilities, regular company events, work-life balance, and career growth opportunities.

What makes a strong candidate for this IT Service Desk Analyst role?

Strong candidates will have ITIL foundations certification (higher levels desirable), at least 3 years in Service Desk or IT support, and MCP or Fundamentals certification, plus nice-to-haves like experience with G-Suite, Office 365, Microsoft technologies, Linux, virtualization, and networking.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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