IT Service Desk Analyst (AU Aged Care, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

Apply Now

₱600,000 – ₱960,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Aged Care, HealthcareIndustries

Requirements

Minimum of ITIL foundations certification, higher levels are desirable
Minimum 3 years experience in a Service Desk, IT support role or equivalent
Microsoft Certified Professional (MCP) or Fundamentals certification
Nice to have: G-Suite / Google workspace
Nice to have: Office 365
Nice to have: Printer management and administration
Nice to have: Microsoft Server
Nice to have: Microsoft Windows desktop Operating Systems
Nice to have: Microsoft Active Directory
Nice to have: Microsoft Terminal Services
Nice to have: Linux Server Administration
Nice to have: Virtualisation Technology (ESXi, Xen Server Hyper-V)
Nice to have: Storage Area Networking
Nice to have: TCP/IP Networking
Nice to have: Virtual Private Networking
Nice to have: Antivirus Technologies
Nice to have: Backup Technologies

Responsibilities

Provide level 1 and 2 support for all IT related matters
Escalation of tickets to problem or change requests
Working with third party vendors to resolve tickets
Manage all Desktop, Linux, Windows infrastructure
Achieve agreed service level agreements
Develop and maintain knowledge base documentation
Manage procurement activities and logistics of equipment requests
Contribute to IT projects
Any other associated task as directed by Respect
Any other tasks as reasonably assigned by Manager

Skills

ITIL

MCP

G-Suite

Office 365

Active Directory

Microsoft Windows

Linux Server

ESXi

Hyper-V

TCP/IP

VPN

Antivirus

Backup

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

Land your dream remote job 3x faster with AI

Try Jobo Free