IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, TechnologyIndustries
Requirements
- Bachelor's Degree in Technical Discipline and industry certifications such as A+, Network+, Cisco CCNE/CCNA, or equivalent
- Knowledge of Windows, Mac, iOS, and Android
- Experience documenting resolutions for entry to the Knowledge Base
- Experience with Identity Management Concepts (G-Suite, Azure Active Directory, Okta)
- Familiarity with Cloud Environments (Azure, AWS, Meraki)
- Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
- Experience with POS systems (Square, NCR Emerald) is a plus
- Knowledge of core networking concepts (TCP/IP, SDWAN, VPN)
- Experience with Software Project Management Platforms (JIRA, Asana)
- Familiarity with Software Engineering Tools (Github, Postman, Visual Studio Code)
- Exposure to Software Engineering Concepts (APIs, Function Apps)
- Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
- Ability to learn and pick up concepts quickly
- Detail-oriented, aware of secondary effects resulting from changes
- Experience working both independently or as part of a project group
- Confidence in making wise decisions on your own within generally defined parameters
- Adeptness in investigating problems outside your own knowledge area
- Strong organizational and analytical skills; oral and written communication skills
- Must possess a positive and professional attitude
- Experience working with virtual/remote staff members
- Customer service-oriented focus
Responsibilities
- Provide a high level of support and customer service to staff for Gopuff’s UK headquarters as well as support the Gopuff/BevMo platforms for UK and US operations
- Effectively prioritize multiple support requests in a fast-paced environment
- Troubleshoot and resolve remote hardware, software, and network issues
- Identify, triage, and escalate incidents impacting Gopuff & BevMo systems
- Work within Gopuff’s existing MDM, productivity, proprietary, and off-the-shelf software systems to assign and troubleshoot roles, applications, and configurations
- Ensure that security and other standards are applied across corporate assets
- Comply with business and disaster recovery runbooks
- Create and maintain accurate documentation
- Work with various internal departments to collect relevant information and/or assist in the resolution of technical problems
- Work with 3rd party vendors to troubleshoot issues
- Assist other IT teams, as time permits, on more complex projects
Skills
Troubleshooting
Hardware Support
Software Support
Network Troubleshooting
MDM
A+
Network+
CCNA
Incident Triage
Documentation
Gopuff
Digital delivery service for convenience items
About Gopuff
GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.
Philadelphia, PennsylvaniaHeadquarters
2013Year Founded
$4,817.2MTotal Funding
CONVERTIBLECompany Stage
Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Comprehensive medical, dental, and vision insurance
Optional FSAs and HSA plans
401(k)
Commuter benefits
Supplemental employee, spouse and child life insurance to all eligible employees
Gopuff employee discount
Career growth opportunities
Internal rewards programs
Annual performance appraisal and bonus
Risks
Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.
'Santa Hours' may lead to higher operational costs without guaranteed returns.
Aldi price match could strain profit margins if not managed carefully.
Differentiation
Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.
Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.
Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.
Upsides
Collaboration with Liquid Death boosts brand visibility among younger demographics.
Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.
'Give With Gopuff' initiative improves brand image through corporate social responsibility.
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