IT Operations Analyst at Gopuff

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, TechnologyIndustries

Requirements

Bachelor's Degree in Technical Discipline and industry certifications such as A+, Network+, Cisco CCNE/CCNA, or equivalent
Knowledge of Windows, Mac, iOS, and Android
Experience documenting resolutions for entry to the Knowledge Base
Experience with Identity Management Concepts (G-Suite, Azure Active Directory, Okta)
Familiarity with Cloud Environments (Azure, AWS, Meraki)
Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
Experience with POS systems (Square, NCR Emerald) is a plus
Knowledge of core networking concepts (TCP/IP, SDWAN, VPN)
Experience with Software Project Management Platforms (JIRA, Asana)
Familiarity with Software Engineering Tools (Github, Postman, Visual Studio Code)
Exposure to Software Engineering Concepts (APIs, Function Apps)
Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
Ability to learn and pick up concepts quickly
Detail-oriented, aware of secondary effects resulting from changes
Experience working both independently or as part of a project group
Confidence in making wise decisions on your own within generally defined parameters
Adeptness in investigating problems outside your own knowledge area
Strong organizational and analytical skills; oral and written communication skills
Must possess a positive and professional attitude
Experience working with virtual/remote staff members
Customer service-oriented focus

Responsibilities

Provide a high level of support and customer service to staff for Gopuff’s UK headquarters as well as support the Gopuff/BevMo platforms for UK and US operations
Effectively prioritize multiple support requests in a fast-paced environment
Troubleshoot and resolve remote hardware, software, and network issues
Identify, triage, and escalate incidents impacting Gopuff & BevMo systems
Work within Gopuff’s existing MDM, productivity, proprietary, and off-the-shelf software systems to assign and troubleshoot roles, applications, and configurations
Ensure that security and other standards are applied across corporate assets
Comply with business and disaster recovery runbooks
Create and maintain accurate documentation
Work with various internal departments to collect relevant information and/or assist in the resolution of technical problems
Work with 3rd party vendors to troubleshoot issues
Assist other IT teams, as time permits, on more complex projects

Skills

Key technologies and capabilities for this role

TroubleshootingHardware SupportSoftware SupportNetwork TroubleshootingMDMA+Network+CCNAIncident TriageDocumentation

Questions & Answers

Common questions about this position

What is the salary for the IT Operations Analyst position?

This information is not specified in the job description.

Is this a remote position, or is there a required location?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Ideal candidates have a Bachelor's Degree in a Technical Discipline and certifications like A+, Network+, or Cisco CCNA. Key experiences include Windows/Mac/iOS/Android support, Identity Management (G-Suite, Azure AD, Okta), Cloud (Azure, AWS, Meraki), networking concepts, and incident management platforms like ServiceNow.

What is the team structure like for this position?

The IT Operations Support Analyst will be part of a team responsible for triaging and resolving production issues, interacting with employees across Gopuff and BevMo locations, and will report to the IT Support Manager.

What makes a strong candidate for this IT Operations Analyst role?

Strong candidates have a technical degree and relevant certifications, quick learning ability, detail-oriented mindset, experience working independently or in teams, and confidence in decision-making.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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IT Operations Analyst at Gopuff

Requirements

Responsibilities

Skills

Questions & Answers

Gopuff

About Gopuff

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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