IT Manager - Help Desk at PulteGroup

Tempe, Arizona, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Homebuilding, Construction, Real EstateIndustries

Experienced in managing an IT Technical Support Center (TSC)
Ability to recruit, select, coach, and develop team leadership, engineering, and support staff
Skilled in managing staffing, scheduling, and professional growth/development plans
Capable of working with senior leadership to develop team goals aligned with department objectives
Experience building and maintaining partnerships with IT leadership and teams
Proficient in conducting performance and development reviews, corrective actions, Performance Improvement Plans, and terminations per HR guidelines
Ability to lead problem management teams for high-complexity, high-impact enterprise issues
Experienced in managing vendor relationships for hardware and software solutions/tools
Skilled in translating and championing IT strategy to functional units
Ability to achieve financial objectives through forecasting, budgeting, scheduling expenditures, variance analysis, and corrective actions
Knowledge of supporting strategic plans for implementing and supporting information technologies
Capable of assisting in defining enterprise IT policies and procedures for information asset protection
Experienced in developing and implementing support processes, SLAs, and performance metrics
Skilled in analyzing support trends and implementing proactive measures to reduce recurring issues
Availability to respond to after-hours and weekend issues

Manage work across multiple information systems and projects
Recruit, select, coach, and develop team leadership, engineering, and support staff within the IT department
Manage staffing, scheduling, professional growth, and development plans
Work with senior leadership to develop team goals in line with department objectives
Build and maintain strong partnerships with IT leadership and other IT teams to ensure seamless service delivery
Conduct performance and development reviews per HR guidelines; take corrective actions, including Performance Improvement Plans and terminations, when necessary
Lead problem management teams comprised of senior engineering resources in solving high-complexity, high-impact enterprise issues
Manage vendor relationships with hardware and software solutions and tools
Translate and champion IT strategy to functional unit
Achieve financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action within functional unit
Maintain organization's effectiveness and efficiency by supporting strategic plans for implementing and supporting information technologies
Assist with defining enterprise IT policies and procedures to ensure the protection of information assets
Develop and implement support processes, SLAs, and performance metrics
Analyze support trends and implement proactive measures to reduce recurring issues
Respond to after-hours and weekend issues