IT Engineer I

Richmond, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Security, BiotechnologyIndustries

Requirements

The ideal candidate will have 1-2 years of IT experience, strong Mac and Windows skills, and familiarity with SaaS administration, particularly Google Workspace. They should possess excellent analytical and troubleshooting abilities, strong written and verbal communication skills, and the adaptability to handle changing priorities. A collaborative attitude and a willingness to learn new technologies are essential. The role requires the ability to work primarily on-site in Richmond, Virginia, and to complete a 4-week onboarding and training period from Monday to Friday.

Responsibilities

The IT Engineer I will serve as the primary IT support resource for the Richmond offices, providing technical assistance to end-users both in-person and remotely. This includes triaging IT tickets, troubleshooting hardware and software issues, and resolving technical challenges to ensure a smooth user experience. The engineer will collaborate with other IT teams and departments to streamline processes, maintain a secure environment, and handle hands-on tasks such as cable management and hardware setup.

Skills

Hardware troubleshooting

Software troubleshooting

User support

Technical support

IT support

SimpliSafe

Customizable home security systems and monitoring

About SimpliSafe

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Boston, MassachusettsHeadquarters

2006Year Founded

$182.6MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Risks

Increased competition from DIY systems like Ring and Nest threatens market share.

Rapid AI advancements could outpace SimpliSafe's current technology offerings.

Privacy concerns over AI and live monitoring may deter potential customers.

Differentiation

SimpliSafe offers customizable security systems tailored to individual customer needs.

Their wireless installation and long battery life set them apart from competitors.

Visual alarm verification leads to faster police response times, enhancing security effectiveness.

Upsides

AI integration enhances proactive threat detection and response in SimpliSafe's systems.

Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.

DIY security system trend supports SimpliSafe's easy-to-install product design.

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