IT Engineer at Headway

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

5+ years experience working in a SaaS-based IT environment
Subject matter expertise in workflows and integrations, leveraging APIs to automate processes and reduce redundancy
Skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows
Value project management, and plan work visibly and methodically
Team player and welcome feedback with a growth mindset
Stay up-to-date on the latest security and privacy best practices and requirements

Responsibilities

Oversee and maximize the usage of features by Headway in tools such as Slack and Jira/Atlassian suite
Manage application security through routine audits, and enforce best practices for access control
Develop and uphold procedures for employee lifecycle management, especially onboarding and off-boarding processes
Maintain documentation for all core applications and processes
Address and resolve application-related incidents and service requests
Work collaboratively with cross-functional teams to develop scalable automations across the company

Skills

Key technologies and capabilities for this role

SlackJiraAtlassianApplication SecuritySecurity AuditsIT Operations

Questions & Answers

Common questions about this position

What experience is required for the IT Engineer role?

Candidates should have 5+ years experience working in a SaaS-based IT environment, subject matter expertise in workflows and integrations using APIs to automate processes, and skills in working with stakeholders to develop efficient solutions.

What tools will I be working with in this IT Engineer position?

You will oversee features in Slack and the Jira/Atlassian suite, manage Identity and Access Management, and handle other core applications.

Is this IT Engineer role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of candidate stands out for this IT Engineer role?

A strong candidate values project management with visible and methodical planning, is a team player who welcomes feedback with a growth mindset, and stays current on security and privacy best practices.

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

New York City, New YorkHeadquarters

2019Year Founded

$318.1MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

1,001-5,000Employees