IT Engineer at Algolia

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

A BS in Computer Science or its equivalent in continuing education
3+ years of technical support experience
4+ years managing IT environments
Expertise with macOS and Windows as well as familiarity with Linux
Authorization to work in the United States

Responsibilities

Serve as the first point of contact for IT requests in all regions (EUC)
Administrate the EUC tech stack with specialization in Gsuite, Okta, Atlassian, Zoom and Slack (EUC)
Deploy and sunset devices for end users in the NA and APAC regions (macOS, Windows, Linux and all sorts of mobile devices) (EUC)
Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.) (EUC)
Create documentation to enable end users to interact with our hardware and software systems (EUC)
Manage asset and service relationships and associated contracts with major vendors (Engineering)
Study and master the Algolia user tech stack, inside and outside of IT, including both fine-level details and overarching strategic goals (Engineering)
Coordinate across Algolia teams to design and manage effective and efficient internal SaaS deployments (Engineering)
Ally with Information Security and Infrastructure teams to maintain the safety of our people and products (Engineering)
Learn the complex SaaS environment inside of Algolia from an automation and stack management perspective (SaaS)
Propose improvements in stack maintenance and execute them (SaaS)
Identify ideal targets for procurement and sunset (SaaS)
Competency in AI tooling and additions to tooling from an execution and administration perspective (SaaS)

Skills

Key technologies and capabilities for this role

GsuiteOktaAtlassianZoomSlackmacOSWindowsLinux

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

This is a partial remote position in the Bay area, with up to 10% travel.

What are the key responsibilities of this IT Engineer role?

The role is split 50/30/20 across EUC (end user computing like Gsuite, Okta, device management), application management (SaaS stack, vendor relations), and project management.

What technical expertise is required for this position?

Expertise with macOS and Windows, familiarity with Linux, and administration of Gsuite, Okta, Atlassian, Zoom, and Slack are required, along with 3+ years technical support and 4+ years managing IT environments.

What is the culture like in the Algolia IT team?

The team cares about organizational needs and end user satisfaction, communicates candidly, shows grit in completing tasks, trusts and respects each other, and provides mutual help. They value an international environment, diversity, teamwork in operations, and supporting a primarily remote organization.

What makes a strong candidate for this IT Engineer role?

Candidates should have a BS in Computer Science or equivalent, US work authorization, fast learning ability, task prioritization, relationship-building with stakeholders, adaptability, excellent communication, and alignment with values like GRIT.

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees