Deskside Consultant

Employment Type: Permanent Employee Salary: $50,000 - $60,000 a year Location Type: Onsite Location: Deer Park, TX

Position Overview

Long View is seeking an upbeat and proactive Deskside Consultant for a client site in Houston, TX. This role involves supporting end users, from entry-level staff to C-level executives, with queries related to supported software, hardware, and computing platforms. The position is located onsite at our client's location in Deer Park, TX.

A Day in the Life

• Assist all customers with questions about supported software and computing platforms.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet, and mobile hardware and software.
• Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency.
• Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog.
• Escalate Tier 2 incidents according to client specifications.
• Install applications and computer peripherals.
• Conduct remote troubleshooting.
• Track and escalate outages.

What You Bring

• 3+ years of related IT experience.
• Knowledge of server operations, infrastructure, web interfaces, and remote access tools.
• Experience supporting Microsoft environments in a deskside support role.
• Experience with the following:
  • Microsoft Office 2010 / 2013 / O365
  • Windows/Linux/Mac OS environments
  • Remote support
  • PC/printer hardware
  • VPN / Citrix
  • Active Directory
  • Supporting mobile devices
• Understanding of ITIL Incident Management.
• Ability to diagnose, research, and solve technical and data issues independently.
• Ability to work with ServiceNow.
• Knowledge of network security practices and anti-virus programs.
• Excellent problem-solving and multitasking skills.

Why Work at Long View?

• Great People and Culture: Long View fosters an environment of collaboration, support, innovation, enthusiasm, inclusion, and belonging. 89% of Long View team members rated Long View as a good or great place to work.
• Career Growth: Permanent staff positions, paid training, career life planning, and opportunities to develop strong consulting skills.
• Interesting Work: Be part of exciting projects while accessing the latest technologies.
• Fun: Fun is one of Long View's core values.

Benefits

Long View Systems (LVS) offers a comprehensive benefits package to eligible, full-time employees (30+ hours/week). This includes shared-cost medical/prescription, dental, and vision plans. LVS also provides company-paid benefits such as group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability. Voluntary benefits, such as supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance, are available through payroll deductions.

Company Information

Long View is one of North America's most dynamic IT providers. Our mission is to build the best and most sustainable team-driven organization. We are committed to fostering an inclusive environment through employee resource groups, impactful conversations, townhalls, and company-wide training, including sessions on reducing unconscious bias.

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!