IT Support Specialist (Remote)
Rula$78,800 - $88,100/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, IT ServicesIndustries
Requirements
- 3+ years of experience with customer support and internal business operations
- Verifiable High School diploma or GED or equivalent experience
- Excellent verbal and written communication skills
- Ability to be a self-starter and perform tasks within tight time constraints
- Excellent customer support skills
Responsibilities
- Provide remote Level 2 technical support to CVS Health Colleagues and Clients, including analyzing, diagnosing, and implementing fixes remotely for quick resolution of escalated issues
- Handle high priority, high visibility business critical outages and escalations
- Provide guidance and aid in the development and progression of Level 1 Helpdesk agents
- Collaborate closely with Leadership, Support teams, Colleagues, and Level 1 Helpdesk agents
- Prioritize and quickly resolve technical issues
- Consistently adhere to defined help desk processes and procedures
- Maintain an advanced level of knowledge for supported products and support policies
- Deploy software using automated tools
- Communicate with and train non-technical audiences on software and systems use
- Adapt quickly to new technologies and changing business requirements
- Learn new applications, processes, and procedures quickly
- Exercise independent judgment and initiative
- Perform effectively under high-stress in a fast-paced environment
- Maintain regular and reliable attendance
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this position provides remote Level 2 technical support to CVS Health Colleagues and Clients.
What is the pay range for this role?
The typical pay range for this role is mentioned but not fully specified in the job description.
What are the required qualifications for this position?
Candidates need 3+ years of experience with customer support and internal business operations, a verifiable High School diploma or GED or equivalent experience, and the anticipated weekly hours are 40.
What skills are highlighted for success in this role?
Key skills include highly analytical thinking and problem-solving, excellent customer service ethic with communication and training abilities, ability to prioritize and resolve issues quickly, and comfort in high-stress fast-paced environments.
What makes a strong candidate for this IT Customer Service Analyst role?
Strong candidates have 3+ years of customer support experience, preferred management or supervisory experience in coaching and training staff, excellent communication skills, and the ability to be a self-starter under tight time constraints.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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