IT Analyst at Bestow

Dallas, Texas, United States

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$75,000 – $80,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Insurance, Fintech, TechnologyIndustries

Requirements

2+ years in IT Support, Systems Administration, Desktop Support Engineering, or similar technical role
Strong proficiency in macOS and Windows administration and troubleshooting
Understanding of wireless infrastructure, VLANs, network fundamentals, and conference room technologies
Experience managing SaaS platforms and understanding of cloud-based application ecosystems
Hands-on experience with Google Workspace, Slack, Okta, Microsoft 365, jamf/Intune, and Atlassian suite
Proven ability to diagnose and resolve technical issues remotely with empathy and clarity
Excellent documentation skills with experience creating knowledge base articles and SOPs
User-centric mindset with strong interpersonal and communication skills
Associates degree in Information Systems, Computer Science, or equivalent experience

Responsibilities

Provide first and second-level technical support for all Bestow employees through our ticketing system, maintaining SLA commitments
Deploy and configure Apple and Windows endpoints using jamf and Microsoft Intune
Support our Dallas office by maintaining network infrastructure, printers, AV, and conference room technologies
Manage user accounts, permissions, and access controls in Okta and other cloud platforms
Assist in the automation of employee lifecycle management, from onboarding through offboarding, ensuring security protocols are followed at every stage
Provide training and an overview on software and tools for new Bestow team members
Coordinate equipment shipping to/from new and departing users
Create and maintain documentation for common technical procedures and FAQs
Maintain inventory of IT assets in the Dallas office and across the enterprise

Skills

Apple macOS

device management

MDM

troubleshooting

IT support

user support

deployment

configuration

office infrastructure

Bestow

Digital platform for life insurance solutions

About Bestow

Bestow offers a digital platform for purchasing life insurance, focusing on making the process quick and easy for individuals. Their technology streamlines the application process using advanced underwriting methods, allowing customers to receive instant decisions on their coverage. Bestow's software manages the entire insurance lifecycle, which helps reduce costs and enables the rapid launch of new insurance products. Additionally, the company utilizes data solutions to enhance customer data for better marketing strategies and audience targeting. Unlike traditional insurance providers, Bestow emphasizes a user-friendly experience and affordability, with coverage starting at $11 per month. Their goal is to provide accessible life insurance while maintaining high customer satisfaction, as evidenced by their excellent ratings and A+ Better Business Bureau score.

Dallas, TexasHeadquarters

2017Year Founded

$133.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Benefits

Competitive salary

Equity

Annual bonus based on company and individual performance

Flexible PTO plan

Medical, dental, & vision insurance

Paid parental leave

Annual lifestyle spending account

Flexible work-from-home policy

Learning & development opportunities

Risks

Departure of key compliance officer may affect regulatory risk management.

Pending Sammons acquisition could alter Bestow's strategic direction.

Recent layoffs and low website traffic indicate potential customer engagement challenges.

Differentiation

Bestow offers a digital platform simplifying life insurance purchase processes.

The company uses advanced underwriting technology for quick insurance application decisions.

Bestow's data-driven approach optimizes marketing and audience segmentation.

Upsides

Growing demand for digital insurance solutions boosts Bestow's market potential.

Partnership with Transamerica enhances Bestow's market reach and credibility.

InsurTech investments provide growth opportunities for Bestow's technology-driven solutions.

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