Responsibilities

The IS Applications Analyst will serve as the primary IS liaison to the business area, ensuring expectations are met for all IS application service needs, maintaining operational workflow documentation, and providing 24x7 on-call operational support. They will also be responsible for understanding and documenting business needs, recommending appropriate IS solutions, conducting impact or gap analysis, facilitating customer engagement, participating in IS initiatives, and collaborating with customers and technical resources to develop and design business processes. Furthermore, the analyst will review release notes, develop application training material, conduct user training sessions, and manage small/medium business projects employing IS Project Management Methodology.