Altera Digital Health

Sr Systems Engineer - Remote

California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Management Information Systems, or a related field, or equivalent experience. Technical certifications are preferred, and the ability to troubleshoot IIS worker process slowness is required. A minimum of 10 years of related experience is necessary, along with familiarity with healthcare organizations and strong knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server, SQL Performance Troubleshooting, Network, IIS web server troubleshooting, Microsoft Power Shell, DUMP review, and business continuity. Basic familiarity with ITSM tools such as ServiceNow is also required.

Responsibilities

The Sr Systems Engineer will perform application monitoring and performance troubleshooting, including SQL slowness, network issues, and Altera TW Application problems. They will utilize Altera Proactive Tools like APPD and LM to proactively identify and resolve issues, conduct Provider details technical analysis, provide technical guidance during PPO Client meetings, design solutions, create architectural diagrams and documentation, maintain technical documentation, engage in technical problem-solving across multiple technologies, perform root cause analysis and problem management, contribute to team synergy through coaching and mentoring, participate in on-call 24x7 support, and complete other duties and special projects as assigned.

Skills

Application Monitoring

Performance Troubleshooting

SQL

Network

IIS

Windows Technologies

Azure

Scripting

Technical Documentation

Solution Design

Architectural Diagrams

Technical Guidance

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Key Metrics

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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