PointClickCare

(US) Sr Solutions Analyst - (Clinical, MDS 3.0)

United States

PointClickCare Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in a related field, and ideally have 5+ years of experience as a Solutions Analyst, with a strong understanding of healthcare technology and clinical workflows. Familiarity with MDS 3.0 is preferred, and the ability to work effectively within a healthcare technology platform is essential.

Responsibilities

The Sr. Solutions Analyst will provide timely and world-class customer support to users via multiple channels, manage incoming support cases by prioritizing based on severity, build strong client relationships through follow-up, maintain knowledge articles for the support portal, and maintain records of communications and actions taken within the CRM system. They will also support the department’s goals and deliverables, working shifts between 8am and 8pm as required.

Skills

Customer Support
CRM
Problem Solving
Communication
Client Relations
Technical Support

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Key Metrics

Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees

Benefits

Competitive financial rewards & equity potential
Comprehensive benefits available from day 1
Midweek mingles with free lunch
Wellness spending account
Retirement savings plan with employer match
Flexible PTO
Hybrid work models
Parental leave
Family planning support
Training & development programs
Corporate discounts program
Summer half-day Fridays
Health & wellness programs

Risks

Integration with Angel Care Medical may face inventory and billing challenges.
Real-time lab result integration with Sensiva Health raises data privacy concerns.
California network expansion may lead to increased regulatory scrutiny and compliance needs.

Differentiation

PointClickCare offers a comprehensive EHR platform for post-acute care providers.
Harmony platform improves patient transitions between acute and post-acute care facilities.
Largest post-acute care data cloud provides real-time insights for informed decision-making.

Upsides

Partnership with Kno2 enhances nationwide data exchange and interoperability.
Integration with FeelBetter optimizes workflows and increases efficiencies in medication management.
Mealtime Solutions streamlines dietary management, improving resident satisfaction and efficiency.

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