Technical Support Engineer
Aera TechnologyFull Time
Junior (1 to 2 years)
Key technologies and capabilities for this role
Common questions about this position
The salary range is $50K - $100K.
This is an onsite role requiring full-time work out of the San Francisco or New York offices.
This information is not specified in the job description.
The work environment is intense, demanding, and ambitious, requiring a significant commitment and potentially up to 60 hours per week, with an emphasis on 'mamba mentality' to achieve top 1% performance.
Strong candidates should thrive in an intense, demanding environment with a 'mamba mentality' for top performance, have technical understanding to bridge customer service/logistics with engineering, and be able to develop deep knowledge of the Pod for troubleshooting and support.
Personalized temperature control for better sleep
Eight Sleep focuses on enhancing sleep quality through its main product, The Pod, which is a bed accessory that allows users to control the temperature on each side of the bed. This temperature can be adjusted between 55°F and 110°F, catering to individual preferences for a more comfortable sleep experience. The Pod also tracks sleep patterns and provides health insights, helping users understand their sleep quality and trends. It includes features like a gentle vibration and thermal alarm for waking up. Eight Sleep differentiates itself from competitors by offering a direct-to-consumer sales model with flexible payment options and a risk-free 30-night trial, making it easier for customers to try their product. The company's goal is to improve sleep quality and overall wellness for its users.