Engineering Manager, Internal Tools
Alma- Full Time
- Senior (5 to 8 years), Junior (1 to 2 years)
Candidates should have a strong technical background in engineering or a related field, along with experience in customer support or technical troubleshooting. A deep understanding of product capabilities and the ability to communicate effectively with both technical and non-technical teams is essential.
The Internal Tooling Engineer will build internal tooling to ensure timely technical support for all products and services. They will bridge the gap between the Customer Service/Logistics team and Engineering, resolve technical issues, and collaborate with the Product Management team to gather and report data that impacts product development.
Personalized temperature control for better sleep
Eight Sleep focuses on enhancing sleep quality through its main product, The Pod, which is a bed accessory that allows users to control the temperature on each side of the bed. This temperature can be adjusted between 55°F and 110°F, catering to individual preferences for a more comfortable sleep experience. The Pod also tracks sleep patterns and provides health insights, helping users understand their sleep quality and trends. It includes features like a gentle vibration and thermal alarm for waking up. Eight Sleep differentiates itself from competitors by offering a direct-to-consumer sales model with flexible payment options and a risk-free 30-night trial, making it easier for customers to try their product. The company's goal is to improve sleep quality and overall wellness for its users.