[Internal] Customer Success Engineer (Federal) TS/SCI w/CI Poly at Forward Networks

Washington, District of Columbia, United States

Forward Networks Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Technology, Networking, GovernmentIndustries

Requirements

  • B.S. Computer Science or equivalent educational experience
  • TS/SCI with a CI Clearance Required
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
  • Strong understanding of Networking and Security fundamentals
  • Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
  • Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Highly Desired: One or more of the following certificates: CCIE, JNCIE or VCDX
  • Highly Desired: Experience in working for a startup company
  • Highly Desired: Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

Responsibilities

  • Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
  • Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Walking customers through the various stages of adoption with Forward Networks Platform
  • Walking directly with our internal Product Management, Engineering, Sales and Marketing teams
  • Some travel to customer locations (<10%)

Skills

Networking
Customer Success
Troubleshooting
Technical Support
Security Posture
Digital Twin
Cloud Networking
Hybrid Cloud
On-Prem Networks
Technical Documentation
Cross-Functional Collaboration

Forward Networks

Network modeling platform for enhanced security

About Forward Networks

Forward Networks offers a platform that enhances network security and visibility for businesses by using a digital twin, which is a virtual model of their physical network. This technology allows organizations to monitor network behavior, prevent outages, and reduce operational risks. The platform serves a variety of clients, including large corporations and federal agencies, by providing a comprehensive view of network data that improves the efficiency of Security Operations Centers. By charging clients for access to its platform, Forward Networks helps them save costs by reducing the time to resolve issues and lowering operational expenses.

Palo Alto, CaliforniaHeadquarters
2013Year Founded
$109.4MTotal Funding
SERIES_DCompany Stage
Data & Analytics, CybersecurityIndustries
51-200Employees

Benefits

Grow with us - We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals
Competitive pay - Every team member receives a compensation package with competitive pay and equity
We offer top-grade insurance, with medical, dental, and vision benefits for you and your family
Time off - Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager

Risks

Emerging startups may offer competitive network validation solutions, challenging Forward Networks.
Rapid AI advancements could outpace Forward Networks' current capabilities.
Reliance on multi-cloud environments exposes Forward Networks to cloud provider risks.

Differentiation

Forward Networks offers a digital twin for comprehensive network visibility and validation.
The platform integrates AI for advanced network behavior prediction and troubleshooting.
Forward Networks supports multi-cloud environments, enhancing network security and compliance.

Upsides

Increased adoption of digital twin technology boosts demand for Forward Networks' platform.
AI integration in network validation positions Forward Networks as a market leader.
Rising multi-cloud environments create opportunities for Forward Networks' comprehensive solutions.

Land your dream remote job 3x faster with AI