[Remote] Federal Customer Support Engineer at Virtru

Washington, District of Columbia, United States

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$90,000 – $115,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, GovernmentIndustries

Requirements

5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments
3+ years of experience troubleshooting hybrid and multi-cloud environments
Awareness of how government and DoD networks and systems work
Customer-Focused: Dedicated to enabling federal teams with secure data-sharing capabilities
Innovative Problem Solver: Able to troubleshoot in denied, degraded, intermittent, or limited (DDIL) environments
Effective Communicator: Capable of translating complex technical concepts into clear, actionable insights
Collaborative Partner: Works seamlessly across cross-functional and coalition teams
Preferred Qualifications
Certifications: CKAD, CCNA, Security+
Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption
Experience with GitHub
Familiarity with YAML

Responsibilities

Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments
Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments
Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows
Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments
Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space
Assist in Active Directory integrations for secure authentication and data access
Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards
Become an expert on the DSP and the products built on top of it
Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments
Create training materials to educate federal clients and internal support teams
Identify and implement process improvements to enhance the efficiency of customer support operations

Skills

Key technologies and capabilities for this role

TroubleshootingYAMLABACEncryptionMulti-CloudHybrid CloudMicrosoftCustomer SupportData Protection

Questions & Answers

Common questions about this position

What is the salary range for the Federal Customer Support Engineer position?

The salary range is $90,000-115,000 per year.

Is this position remote or does it require working in an office?

This information is not specified in the job description.

What skills are required for this role?

Candidates need 5+ years of experience, deep technical knowledge in Microsoft environments like Exchange, SharePoint, and Windows desktop in the Federal space, troubleshooting skills in hybrid/multi-cloud setups, .yaml configurations, and attribute-based access control (ABAC).

What is the team structure for this position?

You will report to the Senior Director of Customer Support and partner with Deployment Engineers and Customer Success Managers (CSMs).

What makes a strong candidate for this role?

A strong candidate has 5+ years of experience, expertise in Microsoft technologies for federal environments, and skills in troubleshooting data security solutions, cloud configurations, and creating documentation.

Virtru

Cybersecurity solutions for data protection and privacy

About Virtru

Virtru provides data protection and privacy solutions that ensure secure sharing, storage, and analysis of data throughout its lifecycle. The core of Virtru's offering is the Trusted Data Format (TDF), which allows users to maintain control over their data, ensuring it remains protected and accessible only to authorized individuals, regardless of where it is stored or shared. This platform is utilized by over 20,000 organizations across various sectors, including healthcare, finance, government, and education, to safeguard sensitive information and comply with regulatory requirements. Unlike many competitors, Virtru offers a suite of developer tools that can be integrated into existing applications and systems, allowing organizations to embed data protection seamlessly. The company's goal is to empower organizations to maintain control over their data while preventing breaches and ensuring compliance through subscription-based services and licensing agreements.

Washington, District of ColumbiaHeadquarters

2012Year Founded

$131.8MTotal Funding

SERIES_CCompany Stage

CybersecurityIndustries

51-200Employees

Benefits

Hybrid Work Options

Unlimited Paid Time Off

Home Office Stipend

Professional Development Budget

Company Social Events

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Stock Options

Risks

Potential over-reliance on Google Cloud could pose risks if partnership dynamics change.

Departure of key figure Rob McDonald might impact product development momentum.

Rapid public sector expansion increases exposure to regulatory scrutiny and compliance challenges.

Differentiation

Virtru's Trusted Data Format offers persistent data protection across all storage and sharing platforms.

The company provides seamless integration with Google Workspace, enhancing data security for users.

Virtru's solutions are trusted by over 20,000 organizations across various industries.

Upsides

Increased demand for zero-trust security solutions boosts Virtru's market potential.

Recognition through multiple awards enhances Virtru's credibility and client attraction.

Expansion in the public sector indicates strategic growth and new opportunities.

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