[Remote] Manager, Customer Success - Federal at Rescale

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Not SpecifiedCompensation

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Requirements

7+ years of experience in Customer Success, Account Management, or related roles in a B2B SaaS company
Background in governance, risk, and compliance (GRC), cybersecurity, or enterprise SaaS delivery
Experience managing C-level relationships and executive business reviews
Familiarity with frameworks such as NIST RMF, FedRAMP, or CMMC
Bachelor’s degree required; advanced degree or relevant certifications (CSM, PMP, CISSP, etc.) a plus
Experience working with U.S. Federal government agencies, programs, or contractors is strongly preferred
Strong customer-facing skills with the ability to earn trust and credibility with technical and business stakeholders
Experience building relationships across multiple levels within complex customer environments
Proven ability to manage large, strategic accounts and lead cross-functional initiatives to drive customer value
Excellent communication and organizational skills; able to manage multiple priorities and deadlines
Proficiency in tools like Salesforce, Jira, and collaboration platforms

Responsibilities

Manage, coach, and develop a team of CSMs and CSEs within the federal segment
Serve as the primary escalation point for customer accounts in the federal segment
Partner with Sales, Services, and Product to align customer success initiatives with company objectives
Establish and monitor KPIs for adoption, retention, renewal, and expansion across accounts
Lead customer-facing engagements such as Executive Business Reviews (EBRs), roadmap discussions, and escalations
Build scalable playbooks for proactive engagement and consistent support delivery
Represent the customer voice internally to drive product enhancements and process improvements
Collaborate with Support and Services to ensure smooth ticket resolution and project handoffs

Skills

Rescale

Cloud platform for high-performance computing

About Rescale

Rescale offers a cloud-based platform for high-performance computing (HPC) solutions aimed at computational engineering and research & development (R&D). The platform helps clients overcome limitations of outdated hardware by providing scalable computing resources, enabling faster product development and improved collaboration. Rescale differentiates itself with a pay-as-you-go model, allowing clients to access computing power on demand. The company's goal is to enhance innovation and competitiveness in the digital engineering sector.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$148.2MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance - Medical, dental and vision coverage.

Apple Gear - Get the latest tools to do amazing work.

Team Events - Happy hours, picnics, and hackdays

Catered Lunches - Get tasty meals delivered three days a week.

Commuter Benefits - Pre-tax savings on your commute.

401(k) + Stock Options - Receive meaningful equity in the company.

Risks

Competition from NVIDIA's Omniverse Blueprint may overshadow Rescale's simulation offerings.

Ansys and NVIDIA partnership could draw customers away from Rescale.

Reliance on partnerships exposes Rescale to risks if partners face difficulties.

Differentiation

Rescale offers cloud-native HPC solutions for diverse R&D and engineering applications.

The platform supports AI-driven real-time simulations, enhancing design efficiency and productivity.

Rescale's partnerships expand its capabilities in quantum computing and sustainable energy sectors.

Upsides

Collaboration with NVIDIA enhances Rescale's AI-based CAE acceleration capabilities.

Partnership with IonQ opens new markets in healthcare and national security.

Recognition by Gartner and Deloitte boosts Rescale's market credibility and client attraction.

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