Installation Manager at Etched.ai

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI Hardware, Semiconductors, Data CentersIndustries

Requirements

5+ years experience in hardware deployment, field service engineering, or installation program management—ideally for servers, racks, or datacenter equipment
Strong understanding of datacenter infrastructure (rack power/cooling, structured cabling, PDUs, network uplinks, etc.)
Proven ability to define and document technical processes from scratch
Excellent coordination skills across technical, operational, and customer-facing functions
Able to travel to customer sites for installations and hands-on validation
Effective communicator with a calm, problem-solving mindset under pressure

Responsibilities

Develop and document the end-to-end process for installing Etched racks in data centers (power, networking, cooling, cabling, bring-up, validation)
Coordinate with internal engineering, product, and operations teams to ensure racks are installation-ready
Manage pre-installation planning, including site surveys, shipping schedules, customer communications, and hardware prep
Serve as the primary point of contact for all customer site installations—owning timelines, checklists, dependencies, and staffing
Select, train, and manage 3rd-party installation contractors or white-glove service providers as needed
Own post-installation signoff, rack activation, and documentation capture
Maintain an installation playbook that evolves with each deployment—capturing lessons learned and updating SOPs
Collaborate with support and logistics teams to manage issue escalations and coordinate replacement parts or re-visits
Track installation performance metrics (first-time-right rate, time to install, site issues) and drive continuous improvement

Skills

Rack Installation

Data Center Deployment

Power Management

Networking

Cooling Systems

Cabling

Hardware Bring-up

System Validation

Site Surveys

Vendor Management

Project Coordination

SOP Development

Customer Communications

Logistics Coordination

Etched.ai

Develops servers for transformer inference

About Etched.ai

The company specializes in developing powerful servers for transformer inference, utilizing transformer architecture integrated into their chips to achieve highly efficient and advanced technology. The main technologies used in the product are transformer architecture and advanced chip integration.

Cupertino, CA, USAHeadquarters

2022Year Founded

$5.4MTotal Funding

SEEDCompany Stage

HardwareIndustries

11-50Employees