Insights Data Analyst at ASAPP

Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial Intelligence, Customer ExperienceIndustries

Requirements

Bachelor's degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience
2-4 years of experience in data analytics, strategy, consulting or a similar role
Demonstrated experience connecting data analysis to business drivers and presenting recommendations
Advanced SQL skills, including the ability to write new queries and interpret existing queries
Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
Experience with data visualization tools (e.g. Sisense, RStudio, Tableau, etc.) and an ability to create simple yet impactful data visualizations from complex data sets
Strong written and verbal communication skills
Love turning complex data into simple stories and actionable next steps
Skilled at asking “why” something occurred, not just quantifying what happened
Can transform ambiguous directives into impactful outcomes
Self-starter with the drive to deliver high-quality work
Can operate in a fast-paced environment without sacrificing quality

Responsibilities

Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to uncover and articulate deep insights from customer interaction data
Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered
Develop insight-driven recommendations rooted in customer behavior
Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences
Write custom SQL queries to fulfill data requests for both internal and external stakeholders
Assist in customer meetings to present findings and build credibility as a strategic partner
Help shape the roadmap for generative AI solutions for the contact center
Conducting ongoing data analyses, providing recommendations and crafting narratives around performance and opportunities

Skills

Data Analysis

Advanced Analytics

SQL

Python

Data Visualization

Statistical Modeling

Customer Behavior Analysis

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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