Inside Sales & Customer Success Representative at Abbott

Kista, Stockholm County, Sweden

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Healthcare, Life Sciences, ToxicologyIndustries

Requirements

Bachelor’s degree, preferably in life sciences, healthcare, or a related field
Proven experience in sales, specifically with products
Experience working with customer support and order handling
Solid understanding of CRM systems and their role in customer management
Familiarity with customer support best practices and sales techniques
Strong communication skills in both Swedish and English
Valid driving license
Excellent administrative skills and strong attention to detail
High level of activity and ability to manage multiple tasks simultaneously
Ability to thrive both independently and as part of a team
Ability to remain calm and solution-oriented in high-pressure situations
Proactive mindset, strong sense of responsibility, and collaborative attitude

Responsibilities

Prospect and generate leads through research, outreach, and follow-up on expressed interest
Understand customer needs via phone, email, and Teams to identify sales opportunities
Present product solutions and conduct virtual demos to support decision-making
Conduct virtual customer trainings to support new and current clients
Build and maintain strong relationships with new and existing clients
Negotiate and close sales, prepare orders, and ensure accurate documentation
Maintain and improve CRM data to support sales tracking and customer insights
Coordinate calibration and shipping of instruments in collaboration with logistics
Support sales campaigns and identify upselling opportunities during interactions
Act as a Subject Matter Expert in risk management processes

Skills

Sales

Customer Success

CRM

Lead Generation

Prospecting

Customer Relationships

Virtual Demos

Customer Training

Order Handling

Negotiation

Upselling

Risk Management

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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