INR Collections Representative at Abbott

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Utilizes strong communication and customer service skills
Consistently practices good judgment and problem-solving skills when handling confidential information
Regular attendance and punctuality
Detailed oriented, careful and with a focus on quality in accomplishing tasks
Able to toggle between computer screens
Adapts to changing business needs, conditions, and work responsibilities
Effective communications with staff and management
Always maintain confidentiality
Present ideas for improvements and strategies to meet goals. Offer viable solutions to problems
Promote teamwork, remaining available to assist staff as needed
Participate in personal development training and cross training as instructed by management
Behavioral competencies (as specified)

Responsibilities

Research and resolve payment discrepancies
Review and manage the AR aging report and provide explanations of past due balances to management
Work aged accounts on assigned payers prioritizing accounts that are approaching timely filing denial
Identify issues or trends with accounts and provide suggestions for resolutions
Escalate exhausted appeals efforts for resolution with payer
Performs assigned Revenue Cycle duties as directed by the Revenue Cycle Supervisor
Able to submit a root cause analysis report
Prepare write off requests as needed for any uncollectable balances
Keeps supervisor informed of areas of concern and problems identified
Provide training to new and existing staff members as instructed by supervisor. Use and follow company procedures in training. Quality check work to ensure accuracy, efficiency and uniformity. Re-train staff as often as needed
Ensure staff complete all assigned tasks in a timely manner and that they have the resources and tools to perform their jobs. i.e. access to software. Advise supervisor immediately if they do not
Review/knowledge of contracts to determine correct reimbursement for each account
Analyze and document A/R problems and implement processes to enhance efficiencies
Documenting accurate and appropriate notes on corresponding systems as needed
Outgoing correspondence (internal or external) must be written in a clear, concise, and professional manner
Provide coverage as needed to include performing staff’s work during their absences as assigned by management. Assist in areas of needs as assigned by supervisor
Maintains positive and regular results-oriented communication with payer representatives
Navigate and works all payer websites. Provide support to staff as needed
Enroll in payer newsletters and advise manager of needs
Initiate appeals to payers following the guidelines outlined for that payer. Note account and track appeal to resolution
Working Denials in a timely manner that results in cash collection goals
Represent company and team in a professional and positive manner
Meet and exceed daily and monthly productivity goals
Issues identified and resolved within an average of 48 hours
Performs any other function as required by management
Report to manager any non-compliance with staff as observed by you

Skills

Revenue Cycle Management

Insurance Follow-up

Denial Resolution

AR Aging Reports

Root Cause Analysis

Payer Appeals

Billing Inquiries

Collections

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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