Infrastructure Analyst

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Candidates should have a minimum of 4 years of higher education and/or work experience. Required knowledge includes executing processes for Software Licensing (SNOW/Flexera, SAM Pro/ServiceNow), supporting End of Life processes for hardware and software assets, analyzing and supporting configurable workflows in ServiceNow for request management, authoring and maintaining Standard Operating Procedures, and creating dashboards/reporting in ServiceNow or comparable tools. General knowledge of Software Discovery and License Management capabilities is also required. A Bachelor's degree in a technology-related field and 5 years of higher education/work experience are preferred.

Responsibilities

The Infrastructure Analyst will complete activities related to the installation, configuration, operation, and maintenance of systems hardware, software, and infrastructure. They will respond to and resolve help desk escalations and technical incidents, using diagnostic tools for troubleshooting. Responsibilities include performing systems maintenance such as patching, health checks, and operating system updates, researching anomalies, and reporting complex issues. The role involves participating in project work, coaching less experienced staff, completing scheduled evening responsibilities, and identifying opportunities for procedural improvements. Adherence to company risk and regulatory standards, policies, and controls is essential, as is maintaining internal control standards and implementing audit points.

Skills

Help Desk

System Maintenance

Troubleshooting

Diagnostic Tools

SOP

Patching

Operating System Updates

Risk Management

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees