[Remote] Inbound Contacts Representative 1 at Humana

Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates must have 1 or more years of call center experience, reside in the Eastern or Central Time Zone, and possess 2 years of customer service experience. Strong customer service orientation, attention to detail, and proficiency in Microsoft Office applications are required, along with the ability to manage multiple competing priorities and computer applications simultaneously. A separate, locked room for a home office and hardwired high-speed internet with minimum speeds of 25mbps x 10mbps are also necessary.

Responsibilities

The Inbound Contacts Representative 1 will represent the company by addressing incoming telephone, digital, or written inquiries, performing basic administrative and customer support tasks. Responsibilities include addressing complex benefit questions, resolving issues, educating members, and recording details of interactions. The representative will escalate unresolved grievances and work within defined parameters under close supervision.

Skills

Call Center Experience

Customer Service

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Typing

Computer Navigation

Attention to Detail

Time Management

Prioritization

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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