Inbound Call Center Representative at SmithRx

Lehi, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Health-Tech, Pharmacy Benefit ManagementIndustries

Requirements

Strong communication skills
Strong follow-through skills
Strong data entry skills
Ability to thrive in a fast-paced environment
Genuine, compassionate approach to member interactions
Saturday availability required (nearly all schedules)
Availability for full-time schedules within 6:00 AM - 7:00 PM Mountain Time (MT), with specific start times every 30 minutes between 6:00 AM and 10:30 AM MT
Ability to commit to 9-week onsite training and nesting period at Lehi office, including initial 3-week training from 7:00 AM to 3:30 PM MT with 100% attendance
Passion for delivering exceptional service and making a difference in healthcare

Responsibilities

Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience
Follow-up, resolve, and document issues related to member interactions
Route inquiries needing further investigation to the appropriate department and conduct routine research as needed
Educate members about their pharmacy benefits
Deliver one-call resolution to members by becoming an expert in the Pharmacy Benefits Management industry
Demonstrate a patient-centric mindset and high sense of urgency to solve member requests
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA) compliance

Skills

Customer Service

Communication

Data Entry

Call Center

Compassionate Interaction

SmithRx

Pharmacy benefit management with transparent pricing

About SmithRx

SmithRx operates as a Pharmacy Benefit Manager (PBM) that focuses on managing prescription drug plans for self-insured employers and plan sponsors. The company uses a transparent pricing model called "Pass Through Pricing," where it charges only an administrative fee and passes all rebates from prescriptions directly to clients and their members. This model contrasts with traditional PBMs that often inflate drug prices and retain rebates for profit. SmithRx's clients benefit from a technology platform that utilizes real-time data to improve service delivery, ensuring efficient and high-quality pharmacy benefit management. The company also provides a concierge service to enhance support for both members and clients. SmithRx aims to simplify pharmacy benefits while maximizing value for its clients through transparency, advanced technology, and exceptional customer service.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$94.8MTotal Funding

SERIES_CCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Holidays

Wellness Program

Commuter Benefits

Parental Leave

Mental Health Support

Professional Development Budget

Risks

Increased competition from technology-driven PBMs like Capital Rx could erode market share.

Rapid technological advancements may require costly updates to SmithRx's platform.

Potential regulatory scrutiny on PBM pricing models could impact SmithRx's business model.

Differentiation

SmithRx uses a transparent 'Pass Through Pricing' model, unlike traditional PBMs.

The company leverages real-time data for efficient pharmacy benefit management services.

SmithRx offers concierge-level service, enhancing customer satisfaction and support.

Upsides

SmithRx secured $60M in Series C funding, indicating strong investor confidence.

Partnership with Banjo Health enhances prior authorization processes using AI technology.

Collaboration with TheracosBio offers cost-effective drug options for Type 2 Diabetes.

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