Implementation Specialist

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Construction Technology, CRM SoftwareIndustries

Requirements

Candidates must have at least 2 years of implementation or onboarding experience, preferably in an early-stage, high-velocity startup environment. Strong communication, presentation, and relationship-building skills are essential, along with the ability to adapt to customer needs and demonstrate product value. Experience in construction technology or the roofing industry, and SaaS environments are considered a plus. The ideal candidate is a customer advocate, highly organized, results-oriented, detail-oriented, tech-savvy, and able to work a PST schedule.

Responsibilities

The Implementation Specialist will deliver high-quality customer interactions, drive product adoption, and manage multiple simultaneous implementations. They will coordinate with Product, Service Delivery, and Account Management teams to execute implementations and help build a scalable customer onboarding journey. Responsibilities include executing training sessions through online demonstrations, measuring engagement data, working with other Revenue teams for a cohesive experience, and driving clients towards adopting additional Roofr products to increase MRR expansion potential.

Skills

Customer Onboarding

Implementation Management

Product Adoption

CRM

Customer Relationship Management

Customer Success

Project Management

Cross-functional Collaboration

Metric Tracking

Scalability

Roofr

Sales platform for roofing contractors

About Roofr

Roofr provides a sales platform designed specifically for roofing contractors, helping them improve their sales processes and streamline operations. The platform offers several key products, including roof measurement reports that deliver accurate data within 24 hours, estimation tools that allow users to create quotes quickly, and professional proposal generation that enables roofers to share visually appealing proposals with clients easily. Roofr also includes a roofing calculator for lead generation and offers a variety of resources such as blogs and tutorials to support its users. Unlike competitors, Roofr focuses exclusively on the roofing industry, providing tailored solutions that save time and enhance professionalism. The company's goal is to simplify the sales process for roofers, making it faster and more efficient.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$42.6MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Medical, dental & vision insurance

Remote first with support for autonomous work

1 Friday off per month

Company wide paid shutdown between Christmas and New Years

Flexible and unlimited time off

12 annual holidays

Learning & development opportunities

Monthly co-working space reimbursement

Home office setup & reimbursement

2 retreats per year and great team building activities

Risks

Increased competition from platforms like HOVER and EagleView offering similar services.

Over-reliance on satellite imagery may lead to inaccuracies in cloudy regions.

Rapid expansion may challenge service quality and customer support.

Differentiation

Roofr uses satellite imagery for instant roofing estimates, enhancing speed and accuracy.

Roofr's platform offers professional proposals with client signature capture, streamlining approvals.

Roofr provides a comprehensive sales platform tailored specifically for roofing contractors.

Upsides

Roofr raised $23.5M in Series A+ funding, boosting growth and development.

Partnership with CertainTeed enhances Roofr's market reach and contractor support.

Integration with CompanyCam improves project management and digital sales solutions.

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