Implementation Manager at Loop

Chicago, Illinois, United States

Loop Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain, Logistics, TransportationIndustries

Requirements

  • Not specified

Responsibilities

  • Facilitate the onboarding process for new clients, ensuring a smooth transition from sales to implementation
  • Collaborate closely with the sales team to understand client needs and requirements
  • Develop and execute comprehensive implementation plans, including timelines, milestones, and deliverables
  • Work directly with Loop’s technical architect to scope use cases for Loop’s product & roadmap
  • Conduct weekly status meetings with clients to review progress, obstacles, and upcoming tasks
  • Identify and consult with clients on business process transformation, optimization, and best-practice initiatives, testing, training, managing go-live, hyper-care, and system cutovers
  • Provide post-implementation handoff to ensure the implementation is a success, before transitioning the account to the customer success team
  • Support client implementations both onsite and virtually, providing product and operations expertise to configure the client’s instance to meet their needs and suggest best practices

Skills

Key technologies and capabilities for this role

Project ManagementClient OnboardingImplementation PlanningTechnical ScopingClient CommunicationSales CollaborationStatus Meetings

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for the Implementation Manager role?

This information is not specified in the job description.

What skills are required for this role?

This information is not specified in the job description.

What does the company culture or team look like?

The team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

What makes a strong candidate for this Implementation Manager position?

Strong candidates should have experience facilitating client onboarding, collaborating with sales and technical teams, developing implementation plans, conducting client communications, and providing business process consulting and post-implementation support.

Loop

Simplifies payments with advanced technology.

About Loop

The company's main product simplifies payments in a complex industry, utilizing advanced technologies to streamline the process.

San Francisco, CaliforniaHeadquarters
2021Year Founded
$63.2MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Automotive & Transportation, Enterprise SoftwareIndustries
11-50Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Professional Development Budget
Physical and Mental fitness subsidies
Commuter Benefits

Risks

Increased competition may pressure Loop's market share and pricing.
Regulatory changes in Saudi Arabia could impact Loop's operations.
Cybersecurity threats pose risks to Loop's reputation and customer trust.

Differentiation

Loop's platform streamlines shipment document capture and invoice matching efficiently.
Partnerships with major players like J.P. Morgan enhance Loop's market credibility.
Loop's expansion into Saudi Arabia showcases its global reach and adaptability.

Upsides

AI integration boosts Loop's invoice matching accuracy and fraud detection.
Blockchain technology offers Loop enhanced transparency and security in payments.
IoT growth allows Loop to provide real-time tracking and analytics services.

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