[Remote] Implementation Manager at Upkeep

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Asset Operations Management, SaaSIndustries

Requirements

Guiding new customers through a high-quality onboarding experience
Project management, technical configuration, and consultative coaching
Ensuring each customer deploys UpKeep using proven best practices
Retention, value adoption, and customer satisfaction
Modernizing maintenance operations and unlocking the power of UpKeep's AI Intelligence Suite
Understanding and using project management concepts including scope management, time management, and issue management
Facilitating remote and on-site training programs
Providing an excellent customer experience through high-quality communication and interactions
Assisting customers with mapping and migrating data into UpKeep using AI tools and best practices
Supporting integrations between UpKeep and other systems
Working closely with cross-functional teams to ensure successful deployment
Establishing and maintaining relationships with executive sponsors, stakeholders, and project team members
Identifying areas for improvement in the product and implementation process
Advocating for customer needs cross-departmentally
Documenting lessons learned and best practices

Responsibilities

Work with new and current customers to configure and deploy their UpKeep account to meet their specific business needs
Serve as an UpKeep and Implementation subject matter expert
Manage implementation end to end as the key driver responsible for the success of the project
Act as the frontline of retention by establishing a strong foundation for each customer
Serve as a catalyst for operational transformation by assessing customer workflows and applying UpKeep's AI Intelligence Suite
Facilitate remote and on-site training programs
Provide an excellent customer experience through high-quality communication and interactions
Assist customers with mapping and migrating data into UpKeep using AI tools and best practices
Support integrations between UpKeep and other systems
Work closely with cross-functional teams to ensure successful deployment
Establish and maintain relationships with executive sponsors, stakeholders, and project team members
Identify areas for improvement in the product and implementation process
Advocate for customer needs cross-departmentally
Document lessons learned and best practices

Skills

Key technologies and capabilities for this role

ImplementationCustomer OnboardingProject ManagementCommunicationProblem-solving

Upkeep

Mobile-first asset management and maintenance solutions

About Upkeep

UpKeep provides mobile-first solutions for Computerized Maintenance Management Systems (CMMS) and Enterprise Asset Management (EAM). Their platform helps businesses manage maintenance operations more effectively by integrating wireless sensors and advanced analytics to deliver real-time data. This allows companies to shift from reactive maintenance to preventive maintenance, improving asset performance and reducing downtime and costs. UpKeep stands out from competitors due to its user-friendly interface, strong customer support, and a subscription-based pricing model that accommodates various business sizes and needs. The goal of UpKeep is to enable maintenance and reliability teams to collaborate efficiently, using automated workflows and connected data to enhance decision-making and operational effectiveness.

Los Angeles, CaliforniaHeadquarters

2014Year Founded

$47.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Work from home

Stock options

Unlimited vacations

Medical, mental, dental, & vision

401k

Paid parental leave

Dog friendly office

Risks

Increased competition from emerging CMMS providers could erode UpKeep's market share.

Rapid technological advancements may strain UpKeep's resources and affect profitability.

Economic downturns in key industries could reduce spending on maintenance software.

Differentiation

UpKeep is a mobile-first CMMS/EAM platform, enhancing maintenance team efficiency.

The platform integrates wireless sensors and analytics for real-time data and preventive maintenance.

UpKeep is recognized as a leader in CMMS by G2 and IDC.

Upsides

UpKeep raised $36 million in Series B funding, boosting growth potential.

The demand for mobile-first solutions in maintenance management is increasing.

Integration of AI-driven predictive maintenance tools is becoming popular, reducing downtime.

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