Implementation Delivery Lead

Position Overview

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bswift is seeking motivated and goal-driven individuals to join their team. The company specializes in transforming benefits administration with cloud-based technology and services. They offer a fun, flexible, and creative environment with opportunities for professional and personal growth. bswift values pursuing excellence, embracing accountability, delivering superior service, and being a great place to work.

Requirements

• 3+ years of client relationship and implementation experience, preferably in the benefits or healthcare industry.
• Advanced proficiency in MS Excel (VLOOKUPs, Pivot tables, providing data summaries).
• Working knowledge of other MS Office products.
• Strong communication skills, both written and verbal.
• Proven track record of developing and maintaining strong relationships with clients and brokers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, brokers, and internal stakeholders.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills.
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere.
• Must be able to quickly sort through complex subject material.
• Strong analytical skill set and ability to effectively use data for strategy.
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
• Must possess a passion for teamwork and providing excellent client service.
• Willingness to travel as needed.
• Bachelor's degree in business administration or related field, or equivalent experience.

Responsibilities

• Act as a bswift Technical and subject matter expert in key meetings, including Implementation status meetings and other meetings during the implementation process with clients.
• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.
• Proactively consult clients on best practices and serve as a subject matter expert on necessary system and process changes to achieve client goals.
• Research and recommend system enhancements based upon client needs, assisting in the development of specifications with bswift Product Managers and Developers.
• Work closely with other teams within the organization to ensure all services are delivered in a timely and effective manner.
• Stay up-to-date with industry trends and developments, making recommendations for changes to the company’s client service approach as needed.
• Proactively identify project risks and alert the Implementation lead.
• Own multiple areas of an implementation, including but not limited to:
  • System configuration/testing/auditing
  • COBRA/Direct Bill set up management
  • Communications
  • Vendor Integration
  • Data conversion
  • Payroll
• Coach Implementation Analysts on their deliverables.
• Research, resolve, and reply to client inquiries regarding system or process gaps.

Company Information

At bswift, we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

bswift empowers its employees to make a meaningful impact, innovate, and grow. Joining the team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. The company is dedicated to fostering an inclusive workplace that celebrates diversity.