Senior Client Implementation Manager

Position Overview

Karat is seeking a Senior Client Implementation Manager to join our Customer Operations team. This role is crucial in delivering a consultative, white-glove onboarding and implementation experience for our enterprise clients. You will partner closely with clients to drive long-term success through automation, actionable insights, and high-touch support.

About Karat

Karat is the world's largest interviewing company and the gold standard in technical talent measurement. We empower organizations to evaluate, benchmark, and elevate the quality of their engineering teams. Trusted by global leaders, Karat's innovative assessments, expert-led technical interviews, and talent insights help companies hire top talent and drive engineering excellence.

Responsibilities

• Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
• Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
• Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs.
• Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
• Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
• Facilitate effective knowledge transfer through structured training sessions and documentation.
• Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
• Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, and ensure enterprise client requirements influence roadmap priorities.
• Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates.

Requirements

• 7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations.
• Proven track record shepherding complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations.
• Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders.
• Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable.
• Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations.
• Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies.
• A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments.
• Experience developing implementation playbooks and frameworks that can be leveraged across client segments.

Location & Employment Details

• Employment Type: Not specified
• Location Type: Remote
• Salary: Not specified

Important Location Note: This position is only available to candidates residing in Bengaluru (formerly known as Bangalore), Hyderabad, or Pune. While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.

Application Instructions

Please refer to the original job posting for application instructions.