Implementation Consultant at Literati

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal TechnologyIndustries

Requirements

Experience and knowledge of ‘CRM’ software and ERM software, general business process automation tools, and Microsoft Office applications
Experience/Knowledge of BD and Marketing
Ability to gather and interpret client business needs and communicate requirements
Ability to write technical documentation and follow standard methodology
Proven technical ability to implement functionality into software e.g. building workflows, dashboards, reports, templates
Strong analytical capabilities, including the ability to identify, troubleshoot and resolve configuration and functional business issues
Strong people skills in building trust and relationships and creating a collaborative style with clients
Previous experience delivering software training (in house or client side)
Understands and has demonstrated previous success in a consultancy role
Client facing experience or experience working with Legal Stakeholders ‘in house’
Commercial business expertise
Experience in using and configuring in the Peppermint software (inferred from context)

Responsibilities

Implement, configure, train and test Peppermint software within Implementation guidelines as part of a new project
Provide post Go Live support to customers
Deliver and participate in pre-defined workshops with clients, helping them to make decisions and decide how the system should be configured
Write and develop new courses/training material
Create documentation to capture customer specific configurations
Deliver services in accordance with agreed customer SOW to include any revision of such plans, and the necessary communication of that revision
Document issues and actions arising and ensure these are passed to the appropriate person for progression
Provide management and senior consultants with regular, timely updates
Continually develop and strengthen client, internal and external relations to help create long partnerships through proactive and personable interactions
Help prepare or participate in presentations and demonstrations with our sales team (Pre-Sales)
Support our sales team and professional services colleagues in prospect and customer business analysis - 'explore and define' workshops prior to deployment (Business Analysis)
Contribute to Product Management where required including product specification and testing (relevant to expertise)
Support our Quality Management System development and process improvements

Skills

Key technologies and capabilities for this role

CRMPeppermintMatter ManagementImplementationConfigurationWorkflowsAutomationDashboardsReportingSecurityFormsTrainingWorkshopsDocumentation

Questions & Answers

Common questions about this position

What is the employment type for this Implementation Consultant role?

The position is full-time employment.

Is this Implementation Consultant position remote or office-based?

This information is not specified in the job description.

What are the key responsibilities for this role?

Key responsibilities include software implementation, configuration, testing, and go-live support for Peppermint software; delivering workshops and consultancy; documentation and communication; relationship building; and supplementary tasks like pre-sales support and business analysis.

What is the team culture like at Litera?

You will be part of a dynamic team passionate about driving innovation in the legal technology space, with a focus on customer engagement, workshops, and building long-term partnerships through proactive and personable interactions.

What qualifications make a strong candidate for this Implementation Consultant role?

Strong candidates have expertise in CRM-focused implementations, particularly with Peppermint software, experience in workshops, consultancy, configuration of business processes, and the ability to build client relationships; familiarity with legal technology and supplementary areas like pre-sales and business analysis is advantageous.

Literati

Curated book subscription service for all ages

About Literati

Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.

Austin, TexasHeadquarters

2017Year Founded

$89.5MTotal Funding

SERIES_BCompany Stage

Education, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Short-term Disability Insurance

Parental Leave

Flexible Work Hours

Unlimited Paid Time Off

Company Equity

Risks

Increased competition from companies like Book of the Month challenges Literati's market share.

Celebrity involvement risks brand reputation if associated figures face controversies.

Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.

Differentiation

Literati offers curated book selections with celebrity involvement, enhancing its unique market position.

The 'try before you buy' model for children's books sets Literati apart from competitors.

Literati's platform includes exclusive content and discussions, enriching the reader's experience.

Upsides

Rising interest in personalized content boosts demand for Literati's curated book services.

AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.

Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.

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