Human Resources Generalist at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor's degree in human resources management, industrial relations, or a relevant field
Minimum of 5 years of relevant experience in human resources management, with significant expertise in labor relations and conflict management
Solid experience in labor relations, conflict management, and investigation
Excellent knowledge of pan-Canadian labor standards
Ability to establish and maintain strong relationships with employees and managers at all levels
Excellent communication skills for daily or regular interaction with pan-Canadian stakeholders
Proficiency in office tools (Word, Excel, PowerPoint, Teams, SharePoint)
Experience with HR management systems, particularly HRIS systems such as Workday and Dayforce (an asset)
Rigorous, autonomous, creative, and able to work as part of a team in a dynamic and demanding environment

Responsibilities

Work closely with managers to support employee relations management and proactively resolve conflicts
Support managers in managing, motivating, and developing their teams, ensuring a healthy and productive work environment
Participate in the development and implementation of internal procedures and policies, ensuring their compliance with labor standards
Track changes in employee status and manage promotions, transfers, and internal mobility
Contribute to performance management by providing support in evaluations and managing work attendance
Manage and monitor files related to workplace accidents, including preparing files for internal and external audits
Ensure the application of human resources management principles and organizational strategies within the service center and stations
Manage the administrative aspects of working conditions and ensure compliance with applicable standards
Contribute to improving the employee experience and promote a positive work environment
Produce statistical reports on HR performance indicators and analyze them to support strategic decisions

Skills

Key technologies and capabilities for this role

Labor RelationsConflict ManagementInvestigationsCanadian Labor StandardsEmployee RelationsPerformance ManagementHR PoliciesComplianceAccident ManagementHR ReportingHR Analytics

Questions & Answers

Common questions about this position

What experience is required for the Human Resources Generalist role?

A minimum of 5 years of relevant experience in human resources management is required, with significant expertise in labor relations and conflict management. A Bachelor's degree in human resources management, industrial relations, or a relevant field is also needed.

Is this HR Generalist position remote or office-based?

The position is located on the South Shore of Montreal, with occasional travel between stations, in a highly operational environment.

What key skills are needed for this role?

Solid experience in labor relations, conflict management, and investigation is required, along with excellent knowledge of pan-Canadian labor standards. Strong interpersonal skills, communication abilities for pan-Canadian stakeholders, and proficiency in office tools like Word, Excel, PowerPoint, Teams, SharePoint, and HRIS systems such as Workday and Dayforce are essential.

What is the work environment like at Intelcom?

The role is in a highly operational, dynamic, and demanding environment requiring responsiveness, effective priority management, autonomy, creativity, and teamwork. It supports stations on Montreal's South Shore as part of a leading last-mile carrier in the e-commerce sector with teams across Canada.

What makes a strong candidate for this HR Generalist position?

Candidates with 5+ years in HR focusing on labor relations, conflict management, and pan-Canadian labor standards, plus strong interpersonal skills, communication for national stakeholders, and proficiency in office and HRIS tools, will stand out in this operational environment.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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