Human Resources Generalist at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor's degree in human resources management, industrial relations, or a relevant field
Minimum of 5 years of relevant experience in human resources management, with significant expertise in labor relations and conflict management
Solid experience in labor relations, conflict management, and investigation
Excellent knowledge of pan-Canadian labor standards
Ability to establish and maintain strong relationships with employees and managers at all levels
Excellent communication skills for daily or regular interaction with pan-Canadian stakeholders
Proficiency in office tools (Word, Excel, PowerPoint, Teams, SharePoint)
Experience with HR management systems, particularly HRIS systems such as Workday and Dayforce (an asset)
Rigorous, autonomous, creative, and able to work as part of a team in a dynamic and demanding environment

Responsibilities

Work closely with managers to support employee relations management and proactively resolve conflicts
Support managers in managing, motivating, and developing their teams, ensuring a healthy and productive work environment
Participate in the development and implementation of internal procedures and policies, ensuring their compliance with labor standards
Track changes in employee status and manage promotions, transfers, and internal mobility
Contribute to performance management by providing support in evaluations and managing work attendance
Manage and monitor files related to workplace accidents, including preparing files for internal and external audits
Ensure the application of human resources management principles and organizational strategies within the service center and stations
Manage the administrative aspects of working conditions and ensure compliance with applicable standards
Contribute to improving the employee experience and promote a positive work environment
Produce statistical reports on HR performance indicators and analyze them to support strategic decisions

Skills

Labor Relations

Conflict Management

Investigations

Canadian Labor Standards

Employee Relations

Performance Management

HR Policies

Compliance

Accident Management

HR Reporting

HR Analytics

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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