HR Services Call Handling Analyst at General Motors

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Automotive, Human ResourcesIndustries

Requirements

Bachelor’s degree in human resources, Business Administration, or related field
Strong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours
Ability to manage multiple priorities in a fast-paced environment
Proficiency in case management tools and HR systems
High attention to detail and commitment to confidentiality
Willing to work night shift
No need for immigration sponsorship (e.g., H-1B, TN, STEM OPT)

Responsibilities

Process HR cases received via calls or emails, prioritizing based on urgency and impact
Monitor personal queues and aging cases to ensure timely resolution
Follow established processes for case documentation, issue resolution, and escalation
Serve as the single point of contact for HR Representatives, Employees, and People Leaders
Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed
Suggest process improvements to enhance operational efficiency and service excellence
Maintain and update job aids and standard operating procedures (SOPs)
Participate in project teams and contribute to system testing and performance improvement initiatives
Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements
Maintain confidentiality of employee information and perform tasks based on approved guidelines
Conduct peer checks and post-audit reviews of escalated issues
Ensure timely resolution of client issues and escalate as necessary

Skills

HR Case Management

Call Handling

Email Processing

SLA Management

Case Escalation

Process Improvement

SOP Maintenance

Compliance

Confidentiality

Customer Service

Queue Management

Issue Resolution

Project Participation

System Testing

Peer Review

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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