HR Service Center Specialist I at Actriv Healthcare

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma/GED plus 2-5 years of work experience
Experience in a fast-paced Human Resources, contact center, training or recruiting setting
Excellent time management, prioritization, and organizational skills with high work standards and attention to detail
Flexible and adaptable to change and able to work in a fast-paced environment
Ability to think critically to diagnose problems and recommend appropriate solutions
Exceptional customer service, communication and interpersonal skills
Strong technical and systems proficiency with a confirmed understanding of Microsoft Office Suite
Strong customer service
Ability to learn and work in multiple systems
Associate Professional in Human Resources (aPHR) (Preferred)
Ability to operate standard office equipment and keyboards

Responsibilities

Serve as a first contact to answer and resolve team member questions by collecting, researching, and analyzing information while using thorough knowledge of HR policies, procedures, and internal HR Service Center processes
Independently prioritize a high volume of incoming phone calls and Service Now cases, utilizing a triage approach to work and resolve, escalate to the Senior HR Service Center Specialist, or refer the inquiry to an HR Center of Excellence for subject-matter-expert resolution based on company process
Coordinate resolutions in partnership with HR Centers of Excellence including Corporate Payroll, Benefits, Talent Acquisition, Learning and Talent Development, HRIS, Employee Relations and Compensation
Log and track each customer interaction, including resolution, in the Service Now case management system by detailing relevant details and information
Explain payroll inquiry resolution over the phone and within the Service Now case management system using current federal and state laws as a guide
Process managed work transactions, data updates, and maintain team member records within Workday in an accurate and timely manner
Meet or exceed departmental call metric objectives and service level standards while performing HR administrative processes
Support special projects and other duties as assigned

Skills

Workday

ServiceNow

HRIS

Payroll

Benefits

Talent Acquisition

Customer Service

Time Management

Prioritization

Critical Thinking

Actriv Healthcare

Connects healthcare facilities with nursing professionals

About Actriv Healthcare

Actriv Healthcare connects healthcare facilities with nursing professionals through a digital platform designed for healthcare staffing. The platform allows nursing professionals to create their own schedules, select preferred workplaces, and contribute to patient care. Users download the Actriv app, complete their application, upload credentials, and schedule an interview. Once approved, they can choose shifts that fit their availability, clock in and out for work, and receive payment, along with benefits like vacation and sick time. Actriv stands out from competitors by emphasizing flexibility in work schedules and leveraging technology to streamline the staffing process. The company's goal is to enhance patient care by providing healthcare facilities with the staffing solutions they need while offering nursing professionals the flexibility they desire.

Tacoma, WashingtonHeadquarters

2017Year Founded

$243.2KTotal Funding

DEBTCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Professional Development Budget

Risks

Rising competition from similar healthcare staffing platforms threatens market share.

AI-driven staffing solutions may reduce need for traditional platforms like Actriv.

Potential labor law changes could impact Actriv's business model.

Differentiation

Actriv offers a unique platform for flexible nursing work schedules.

The company provides a seamless app experience for healthcare professionals.

Actriv's platform emphasizes matching skilled professionals with patient care needs.

Upsides

Actriv secured $3.9M for expansion in Tacoma, boosting growth potential.

Four-year streak on Inc. 5000 highlights Actriv's rapid growth and success.

Increased demand for flexible work aligns with Actriv's business model.

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