[Remote] HR Operations Generalist at Thumbtack

Philippines

Thumbtack Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Home ServicesIndustries

Skills

Key technologies and capabilities for this role

HR OperationsEmployee SupportProcess ImprovementProblem-SolvingTicketing SystemsEmployee Relations

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a virtual-first role supporting Thumbtack's North America team primarily and Philippines team as needed, with occasional flexibility in working hours for cross-time zone meetings.

What are the main responsibilities of the HR Operations Generalist?

The role involves triaging tickets, managing People Ops processes like onboarding, offboarding, job changes, employment verifications, and Workday transactions, while providing accurate support to employees.

What skills or mindset are essential for this role?

A mindset of continuous improvement, proactive problem-solving, accuracy, discretion, care, and the ability to work cross-functionally on process improvements are essential.

What is the company culture like at Thumbtack?

Thumbtack fosters a virtual-first environment focused on building a world-class company, investing in employee career development, and providing a holistic approach to benefits and wellness through its People Team.

What makes a strong candidate for this HR Operations Generalist role?

Strong candidates demonstrate the ability to execute tasks with minimal guidance, handle employee support proactively, drive process improvements, and maintain a continuous improvement mindset.

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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