Senior Compensation & HR Operations Analyst
CerenceFull Time
Senior (5 to 8 years)
Philippines
Key technologies and capabilities for this role
Common questions about this position
Yes, this is a virtual-first role supporting Thumbtack's North America team primarily and Philippines team as needed, with occasional flexibility in working hours for cross-time zone meetings.
The role involves triaging tickets, managing People Ops processes like onboarding, offboarding, job changes, employment verifications, and Workday transactions, while providing accurate support to employees.
A mindset of continuous improvement, proactive problem-solving, accuracy, discretion, care, and the ability to work cross-functionally on process improvements are essential.
Thumbtack fosters a virtual-first environment focused on building a world-class company, investing in employee career development, and providing a holistic approach to benefits and wellness through its People Team.
Strong candidates demonstrate the ability to execute tasks with minimal guidance, handle employee support proactively, drive process improvements, and maintain a continuous improvement mindset.
Online marketplace connecting consumers with local professionals
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.