HR Operations Generalist

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Home ServicesIndustries

Requirements

The ideal candidate will have 5+ years of Human Resources experience, with at least 3 years in HR delivery or shared services within the US. A solid understanding of US HR processes, including onboarding, offboarding, employee data management, and benefits administration, is required. Occasional flexibility in working hours may be needed for cross-time zone meetings or high-priority initiatives.

Responsibilities

The HR Operations Generalist will provide exceptional support to employees, primarily in North America and as needed for the Philippines team, by managing and resolving employee requests with accuracy and discretion. This role involves triaging tickets, managing key People Ops processes such as onboarding, offboarding, job changes, employment verifications, and Workday transactions, and serving as the first line of support for the People Team. Responsibilities include executing employee data updates, managing the People Operations ticket queue, providing direction and resources to employees, improving operational efficiency through automation and process changes, leading process enhancement projects, assisting with special projects, running HRIS reports and audits, reviewing and updating HR policies, and serving as a backup for TPH-related tasks.

Skills

HR Operations

Employee Support

Process Improvement

Problem-Solving

Ticketing Systems

Employee Relations

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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