HR Experience Operations Manager, Benefits | EMEA

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

Deel is seeking an HR Experience Operations Manager to oversee the day-to-day operations of its global benefits programs. The role focuses on ensuring efficient, compliant, and scalable processes for employee benefits across Deel's Employee of Record (EOR) services in over 90 countries. The successful candidate will optimize workflows, enhance user satisfaction, and drive operational excellence within the HR Experience team, supporting Deel's global growth and its vision to unlock global opportunity.

About Deel

Deel is the all-in-one payroll and HR platform for global teams, designed to unlock global opportunity for every person, team, and business. The platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management. Deel supports workers in over 100 countries with AI-powered tools and a fully owned payroll infrastructure. As one of the largest globally distributed companies, Deel's team of 5,000 spans over 100 countries and speaks 74 languages, fostering a dynamic culture of continuous learning and innovation. Deel is recognized as the fastest-growing SaaS company in history, transforming global talent connections and enabling a more diverse and inclusive global economy.

Responsibilities

• Launching new EOR benefits programs from the ground up.
• Project managing the renewal process for existing benefits policies, ensuring timely and efficient execution.
• Building and maintaining strong relationships with vendors, providers, and other external partners.
• Conducting quality audits of benefits-related data.
• Auditing, maintaining, and updating internal and external benefits-related knowledge in collaboration with stakeholders.
• Creating processes to streamline benefits operations, ensuring scalability and efficiency in benefits administration.
• Participating in special projects and initiatives within the HR and Benefits space.
• Contributing to benefits product planning and scoping.
• Providing support to EORs and clients for benefits-related questions or concerns through all available communication channels.
• Ensuring the quality of HR operations in assigned countries.
• Acting as the subject matter expert on all matters related to benefits.

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field.
• 5+ years of experience in benefits operations or related fields, preferably in a global, fast-paced environment.
• Ability to [Information truncated in original description].