Responsibilities

The Home Program Manager will lead operational oversight of home clinic programs, ensuring success and sustainability by utilizing a data-driven approach to maximize Tablo console usage and manage patient transitions. They will build and maintain strong relationships with home clinic programs to drive new patient referrals and ensure adherence to treatment plans, and coaching best practices. The role involves conducting Quarterly Business Reviews (QBRs) and performance assessments with customers, tracking patient treatment progress, mitigating risks, and devising strategies to prevent patient drop and improve success rates. Additionally, the Home Program Manager will engage with potential home dialysis patient leads, support coordination of logistics between clinics and home settings, support new customer implementations, and act as the primary liaison between internal teams and external partners to ensure a seamless patient journey.