Manager, Care Management - Michigan

The Manager, Care Management oversees the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness, guides members/families toward and facilitates interaction with resources, monitors performance of staff including service performance and adherence to benchmarks, identifies members for specific case management and/or disease management activities, develops audit plans and tools, develops reporting tools, conducts briefings and area meetings, maintains frequent contact with other managers, reviews available information related to the member’s case, monitors case management activities, conducts post-discharge calls, conducts discharge planning, pre-assessment of elective admissions, onboard new staff, and is responsible for delivering care to all members served. The role also involves interviewing, hiring, coaching, evaluating, and mentoring a diverse care coordination workforce, and participating in Humana’s Driver Safety program and TB screening program.