Crisis Support Program Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health Care, Higher EducationIndustries

Requirements

Candidates must hold an active, independent clinical license (e.g., LCSW, LPC, LMFT, Licensed Psychologist) with no restrictions. A minimum of 2 years of experience managing a behavioral telehealth call center or triage line serving high-acuity populations is required, along with a minimum of 5 years of clinical experience in crisis response and risk management. Proven ability to model empathy, provide supportive supervision, collaborate cross-functionally, exercise independent clinical judgment in high-pressure settings, and a data-driven mindset are essential. Technical proficiency with platforms like Zoom Contact Center, Healthie, Oz, Slack, and Google Workspace is also necessary.

Responsibilities

The Program Manager will lead the daily operations of the ConnectNow service, overseeing a team of behavioral health providers, managing performance, and ensuring clinical quality. Responsibilities include providing direct care to students, conducting risk assessments, de-escalating crises, and coordinating interventions, which may involve collaboration with campus staff, EMS, or law enforcement. The role involves proactively identifying and resolving service issues, maintaining and updating clinical protocols, monitoring service quality, and collaborating with product and engineering teams to enhance the technology platform. Additionally, the manager will ensure compliance with relevant laws and regulations, manage the provider schedule for adequate coverage, and provide support to after-hours teams.

Skills

Crisis intervention

Behavioral health

Program management

Performance management

Coaching

Clinical quality

Staffing

Teletherapy

Wellness coaching

Tele-psychiatry

Abarca Health

Pharmacy Benefit Management services provider

About Abarca Health

Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.

Aventura, FloridaHeadquarters

2005Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

PTO

Parental leave

Work flexibility

Health insurance

Wellness stipend

401k

Tuition reimbursement

Leadership development programs

Risks

Increased competition from Amazon Pharmacy and Mark Cuban's Cost Plus Drug Company.

Growing focus on specialty drugs may require platform adaptation.

Shift towards price transparency could pressure Abarca's pricing models.

Differentiation

Abarca Health's Darwin platform is highly adaptable and user-friendly.

The company offers innovative programs like Triple S en Casa for home delivery.

Abarca Health ensures compliance with ever-changing healthcare regulations.

Upsides

Abarca transitioned two million members to Darwin in 18 months, showing operational efficiency.

Collaboration with Blue Shield of California boosts Abarca's reputation in the PBM sector.

Recognition as a top IT workplace attracts top talent, driving innovation.

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