Intake Coordinator

Employment Type: Full-time

Position Overview

Become a part of our caring community and help us put health first. As an Intake Coordinator, you will be responsible for managing the initial stages of patient care, ensuring a smooth and efficient transition to home health services.

Responsibilities

• Receive and respond to incoming calls from referral sources or potential patients.
• Exchange information to identify patient needs and determine the company’s ability to meet them.
• Record the outcome of calls manually or in an automated manner.
• Make follow-up calls as necessary and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients’ appropriateness for home care services with referral sources.
• Advise branch staff of patient acceptance and provide all relevant information to ensure patients’ smooth transition to home care.
• Contact referral sources to advise of referral status and provide information to the clinical team.
• Identify potential payer sources, verify benefits, negotiate rates, and obtain initial authorizations and frequency of visits from case managers.
• Establish primary payers and document conversations with payer sources.
• Access national or regional account information, including names of accounts and terms of contracts, as appropriate, and communicate this information to branch and intake department staff.
• Work with the Intake team, branch staff, and patients to identify potential solutions for issues identified with payer sources.
• Monitor and track referral sources’ satisfaction levels.
• Communicate customer service issues to up-line Intake and branch staff as appropriate.

Requirements

• High School Diploma or equivalent.
• Minimum of three years of health care delivery or related business experience preferred.
• Strong knowledge of medical terminology preferred.
• Customer service focus preferred.
• Knowledge of insurance reimbursement process preferred.
• Effective data entry and word processing skills.
• Strong problem-solving, human relations, and oral/written communication skills.

Additional Information

Remote Work Requirements

To ensure effective work for Home or Hybrid Home/Office employees, the self-provided internet service must meet the following criteria:

• Minimum Speed: 25 Mbps download and 10 Mbps upload.
• Connection Type: Wireless, wired cable, or DSL connection is suggested. Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Internet Expense Reimbursement: Employees living and working from Home in California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Equipment: Home or Hybrid Home/Office employees will be provided with appropriate telephone equipment.
• Work Environment: Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Benefits

CenterWell Home Health offers a variety of benefits to promote the best health and well-being of our employees and their families, including:

• Health benefits effective day 1.
• Paid time off, holidays, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.