High Net Worth Client Case Representative, Senior Associate at Vanguard

Malvern, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Wealth ManagementIndustries

Requirements

Minimum of three years’ experience in Financial Services; client service experience preferred
Undergraduate degree or equivalent combination of training and experience
Active SIE and FINRA Series 7 license
Either Series 66 license or ability to obtain Series 66 within 90 days of joining
Ability to build trust and rapport with clients using a consultative sales model to uncover needs and deliver solutions
Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics

Responsibilities

Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance
Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers
Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions
Collaborate across teams to maintain and enhance the UHNW client experience
Document client and team feedback to support continuous service improvement
Build expertise in Vanguard products, services, and industry trends to guide clients effectively

Skills

SIE

FINRA Series 7

Series 66

Professional Selling Skills

client service

portfolio allocation

investment cost basis

asset location

mutual fund trade

consultative sales

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

Land your dream remote job 3x faster with AI

Try Jobo Free